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Average Ratings 0 Ratings
Description
ChatDesq serves as a messaging platform specifically designed for businesses utilizing WhatsApp to streamline customer interactions in support, marketing, and sales. By consolidating WhatsApp, Instagram, and Facebook Messenger into a unified inbox, it facilitates chat assignment, routing, and collaboration features such as roles, private notes, mentions, and pre-written responses, along with tracking message delivery and read receipts. Teams are empowered to launch campaigns using sanctioned WhatsApp templates tailored to specific customer segments, create no-code chatbot workflows with scheduled follow-ups, and utilize an AI agent that can respond based on a knowledge base while seamlessly transitioning to human agents when necessary. Additionally, the platform includes commerce capabilities like product catalogs, order collection, and payment links directly within chats. ChatDesq also simplifies the onboarding process for the WhatsApp Cloud API, providing a REST API, webhooks, and integration possibilities through Zapier. Its user-friendly browser interface is further enhanced by dedicated apps for iOS and Android, allowing team members to engage in conversations from anywhere, ensuring that no message goes unattended. This comprehensive suite of tools makes ChatDesq an indispensable asset for businesses looking to enhance their communication strategies across multiple channels.
Description
Colibly is a cloud-based customer relationship management system tailored for organizations that oversee sales and customer service interactions via various messaging platforms. It consolidates channels such as WhatsApp, Instagram, Messenger, Telegram, and website chat into a unified team inbox, featuring tools like a sales funnel, customizable stages, calendar scheduling, task management, automation options, sequences, macros, and quick response templates. Among its AI capabilities are bots that provide answers based on business data and an assistant that offers suggestions for replies, summarizes conversations, rewrites messages, and transcribes discussions. Higher-tier subscriptions unlock additional functionalities, including WhatsApp broadcast capabilities, customer satisfaction assessments, lead qualification and recovery, Meta Ads conversion monitoring, and WhatsApp calling features. Furthermore, the platform supports a REST API and webhooks for advanced users on premium plans. Subscription prices are calculated per team member, allowing for a combination of different plans within the same team, while fees for WhatsApp messaging are charged separately. Colibly also provides a 14-day free trial of the Pro version for up to three users, eliminating the need for credit card information. This makes it an attractive option for businesses wanting to explore its extensive features without any upfront commitment.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Telegram
No
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Telegram
Yes
Pricing Details
A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Trial
No
Free Version
Yes
Pricing Details
MXN 59/user/month
Basic: MXN 59 per user per month; Advanced: MXN 89 and Pro: MXN 149 per user per month; Enterprise pricing is custom. Plans may be mixed by team member. A 14-day Pro trial is available for up to three people without a credit card. WhatsApp message fees are billed separately.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Apporio Infolabs Pvt Ltd
Founded
2014
Country
India
Website
chatdesq.com
Vendor Details
Company Name
Colibly
Country
Mexico
Website
colibly.com
Product Features
WhatsApp Marketing
API
No
Alerts
No
Autoresponder
No
Bulk Messaging
No
Campaign Management
No
Contact Management
No
Multi-Language Support
No
Reporting / Analytics
No
Product Features
Alternatives
Alternatives
No Alternatives