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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

ChatDesq serves as a messaging platform specifically designed for businesses utilizing WhatsApp to streamline customer interactions in support, marketing, and sales. By consolidating WhatsApp, Instagram, and Facebook Messenger into a unified inbox, it facilitates chat assignment, routing, and collaboration features such as roles, private notes, mentions, and pre-written responses, along with tracking message delivery and read receipts. Teams are empowered to launch campaigns using sanctioned WhatsApp templates tailored to specific customer segments, create no-code chatbot workflows with scheduled follow-ups, and utilize an AI agent that can respond based on a knowledge base while seamlessly transitioning to human agents when necessary. Additionally, the platform includes commerce capabilities like product catalogs, order collection, and payment links directly within chats. ChatDesq also simplifies the onboarding process for the WhatsApp Cloud API, providing a REST API, webhooks, and integration possibilities through Zapier. Its user-friendly browser interface is further enhanced by dedicated apps for iOS and Android, allowing team members to engage in conversations from anywhere, ensuring that no message goes unattended. This comprehensive suite of tools makes ChatDesq an indispensable asset for businesses looking to enhance their communication strategies across multiple channels.

Description

Colibly is a cloud-based customer relationship management system tailored for organizations that oversee sales and customer service interactions via various messaging platforms. It consolidates channels such as WhatsApp, Instagram, Messenger, Telegram, and website chat into a unified team inbox, featuring tools like a sales funnel, customizable stages, calendar scheduling, task management, automation options, sequences, macros, and quick response templates. Among its AI capabilities are bots that provide answers based on business data and an assistant that offers suggestions for replies, summarizes conversations, rewrites messages, and transcribes discussions. Higher-tier subscriptions unlock additional functionalities, including WhatsApp broadcast capabilities, customer satisfaction assessments, lead qualification and recovery, Meta Ads conversion monitoring, and WhatsApp calling features. Furthermore, the platform supports a REST API and webhooks for advanced users on premium plans. Subscription prices are calculated per team member, allowing for a combination of different plans within the same team, while fees for WhatsApp messaging are charged separately. Colibly also provides a 14-day free trial of the Pro version for up to three users, eliminating the need for credit card information. This makes it an attractive option for businesses wanting to explore its extensive features without any upfront commitment.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Telegram No 

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Telegram Yes 

Pricing Details

A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Trial No 
Free Version Yes 

Pricing Details

MXN 59/user/month
Basic: MXN 59 per user per month; Advanced: MXN 89 and Pro: MXN 149 per user per month; Enterprise pricing is custom. Plans may be mixed by team member. A 14-day Pro trial is available for up to three people without a credit card. WhatsApp message fees are billed separately.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Apporio Infolabs Pvt Ltd

Founded

2014

Country

India

Website

chatdesq.com

Vendor Details

Company Name

Colibly

Country

Mexico

Website

colibly.com

Product Features

WhatsApp Marketing

API No 
Alerts No 
Autoresponder No 
Bulk Messaging No 
Campaign Management No 
Contact Management No 
Multi-Language Support No 
Reporting / Analytics No 

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