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Average Ratings 1 Rating
Description
ChargeDesk seamlessly connects with many widely-used payment gateways such as Stripe, WooCommerce, PayPal, Braintree Payments, Recurly, Authorize.Net, Zuora, and Shopify, eliminating the need for any coding or adjustments! Simply click the button below to establish an instant connection with your preferred payment gateway. Our robust notification system ensures you are promptly informed of significant activities within your account, allowing you to quickly recognize when a new customer makes a payment or upgrades their subscription. ChargeDesk integrates effortlessly with your current eCommerce infrastructure—typically requiring no coding or modifications on your part. Just link your gateway to ChargeDesk, and you can start managing your customer interactions in mere seconds. We are continuously enhancing ChargeDesk, viewing our service as a constantly evolving platform. Striking a balance between implementing upgrades for our existing users and introducing new features to attract fresh customers is our priority. Much of our ongoing development is inspired by valuable customer feedback and feature suggestions, so we welcome any ideas you may wish to share! We believe that collaboration with our users is key to our success.
Description
The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.
API Access
Has API
No
API Access
Has API
No
Integrations
5X
Yes
Braintree
Yes
Freshdesk
Yes
Front
Yes
Intercom
Yes
Microsoft 365
No
Microsoft SharePoint
No
Microsoft Teams
No
Missive
Yes
NITRO Studio
No
Integrations
5X
No
Braintree
No
Freshdesk
No
Front
No
Intercom
No
Microsoft 365
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Missive
No
NITRO Studio
Yes
Pricing Details
$29.00/month
Free Trial
No
Free Version
Yes
Pricing Details
Contact Us
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ChargeDesk
Founded
2014
Country
Australia
Website
chargedesk.com
Vendor Details
Company Name
Crow Canyon Software
Founded
1999
Country
United States
Website
www.crowcanyon.com/sharepoint-applications/it-help-desk/
Product Features
Billing and Invoicing
Billing Portal
Yes
Contact Database
Yes
Contingency Billing
No
Customer Portal
No
Customizable Invoices
Yes
Dunning Management
Yes
Hourly Billing
No
Invoice History
No
Mobile Payments
No
Multi-Currency
Yes
Online Invoicing
Yes
Online Payments
Yes
Payment Processing
No
Project Billing
No
Recurring/Subscription Billing
Yes
Service Ticket Billing
No
Tax Calculator
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes