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Description

ChargeDesk seamlessly connects with many widely-used payment gateways such as Stripe, WooCommerce, PayPal, Braintree Payments, Recurly, Authorize.Net, Zuora, and Shopify, eliminating the need for any coding or adjustments! Simply click the button below to establish an instant connection with your preferred payment gateway. Our robust notification system ensures you are promptly informed of significant activities within your account, allowing you to quickly recognize when a new customer makes a payment or upgrades their subscription. ChargeDesk integrates effortlessly with your current eCommerce infrastructure—typically requiring no coding or modifications on your part. Just link your gateway to ChargeDesk, and you can start managing your customer interactions in mere seconds. We are continuously enhancing ChargeDesk, viewing our service as a constantly evolving platform. Striking a balance between implementing upgrades for our existing users and introducing new features to attract fresh customers is our priority. Much of our ongoing development is inspired by valuable customer feedback and feature suggestions, so we welcome any ideas you may wish to share! We believe that collaboration with our users is key to our success.

Description

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
Braintree Yes 
Freshdesk Yes 
Front Yes 
Intercom Yes 
Microsoft 365 No 
Microsoft SharePoint No 
Microsoft Teams No 
Missive Yes 
NITRO Studio No 
PayPal Yes 
Quaeris Yes 
Stackreaction Yes 
Stripe Yes 
Zendesk Yes 

Integrations

5X No 
Braintree No 
Freshdesk No 
Front No 
Intercom No 
Microsoft 365 Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Missive No 
NITRO Studio Yes 
PayPal No 
Quaeris No 
Stackreaction No 
Stripe No 
Zendesk No 

Pricing Details

$29.00/month
Free Trial No 
Free Version Yes 

Pricing Details

Contact Us
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ChargeDesk

Founded

2014

Country

Australia

Website

chargedesk.com

Vendor Details

Company Name

Crow Canyon Software

Founded

1999

Country

United States

Website

www.crowcanyon.com/sharepoint-applications/it-help-desk/

Product Features

Billing and Invoicing

Billing Portal Yes 
Contact Database Yes 
Contingency Billing No 
Customer Portal No 
Customizable Invoices Yes 
Dunning Management Yes 
Hourly Billing No 
Invoice History No 
Mobile Payments No 
Multi-Currency Yes 
Online Invoicing Yes 
Online Payments Yes 
Payment Processing No 
Project Billing No 
Recurring/Subscription Billing Yes 
Service Ticket Billing No 
Tax Calculator Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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