Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.
Description
In the sectors of travel, events, and hospitality, effective communication with key stakeholders is essential to prevent any misunderstandings. By integrating Textodog into your current sales and customer service workflow, you can minimize mistakes, lower the number of calls, and most importantly, impress your clients! This platform facilitates group text conversations initiated by leads, your sales personnel, or even through automation, allowing clients engaged in a transaction to easily reach your support team. Group texting not only helps reduce errors and service inquiries but also ensures that everyone involved stays informed. You can communicate seamlessly with couples, families, and friends in a shared conversation. Collaborate efficiently with your team and respond to leads and clients all from a single interface. You have the option to retain your existing phone number or select a new one at no additional cost. Moreover, your Textodog number can be forwarded to a call center or a personal mobile device, and you can enhance conversations by adding internal notes to keep your team updated and aligned. This innovative approach not only streamlines communication but also fosters stronger relationships with your clients.
API Access
Has API
No
API Access
Has API
No
Integrations
Easyflow
Yes
HotelConnect
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Magento
Yes
Make
Yes
Pipedrive
Yes
Revamp CRM
Yes
Shopify
Yes
Wufoo
Yes
Integrations
Easyflow
No
HotelConnect
No
HubSpot CRM
No
HubSpot Customer Platform
No
Magento
No
Make
No
Pipedrive
No
Revamp CRM
No
Shopify
No
Wufoo
No
Pricing Details
$24 per user per month
Plans priced per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$39 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Channels
Founded
2014
Country
United States
Website
www.channels.app
Vendor Details
Company Name
Textodog
Founded
2020
Country
Canada
Website
textodog.com
Product Features
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Call Tracking
CRM
No
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
Yes
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Customer Service
Alerts / Escalation
No
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Inside Sales
Auto-Dialing
Yes
Call List Management
Yes
Call Recording
Yes
Campaign Management
Yes
Dashboard
Yes
Data Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
Yes
Performance Management
Yes
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Team Chat
End-to-End Encryption (E2EE)
No
File Sharing
No
Groups / Channels
No
Payments
No
Search / Filter
No
Self-Destructing Messages
No
Stickers / GIFs
No
Threaded Discussion
No
Video Conferencing
No
Voice Calling
No