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Description

Lacking a comprehensive view of reviews means you're only accessing a small portion of the consumer insights necessary for boosting revenue. Today, consumers wield significant influence, shaping brand perceptions more than ever. With the Channel Signal product review analytics dashboard, brands gain an extraordinary tool to gauge the feedback and experiences shared by users after their purchases. By comparing this data to that of competitors, businesses can identify lucrative market opportunities. Following a fruitful career in clinic video production during the late 20th century, Paul recognized the rise of the internet and realized it was essential to transition his impactful training videos to an online platform, ensuring they reached a broader audience. This shift not only expanded his reach but also allowed him to adapt to changing consumer behaviors and preferences in the digital age.

Description

You can generate, monitor, respond, and analyze reviews from multiple channels in one place. You can respond to customers on any platform using one workspace. Responses are posted in near real time. Agents can create custom alerts to be notified when a review meets their filter criteria. You can customize your workspace to view aggregated reviews or Q&A in a manner that supports your workflow. To create urgency around top-of the-mind issues and prioritize responses, you can create categories of keywords or tags. Start with templates and customize them for each question or review to make responding quicker and more consistent. Set up an approval process for managers to ensure that responses are consistent and accurate. Assign roles to users and give them permissions, such as the ability to edit or block other users from working on the same data set.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce No 

Integrations

Salesforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Channel Signal

Founded

2011

Country

United States

Website

channelsignal.com

Vendor Details

Company Name

1440

Founded

2009

Country

United States

Website

www.1440.io/reputation-studio/

Product Features

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring Yes 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management No 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request No 
Sentiment Analysis Yes 
Social Sharing No 
White Label No 

Alternatives

Alternatives

EmbedReviews Reviews

EmbedReviews

EmbedSocial
LocalReviews Reviews

LocalReviews

OneLocal