Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cerb serves as a comprehensive hub for all your team's contact center information. You can generate records to monitor various aspects that matter to you, such as survey feedback, form submissions, customer satisfaction ratings, orders, suppliers, assets, products, deals, client reviews, courses, students, licenses, and more. Enhance your tracking by adding fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice options, picklists, record links, URLs, or open text entries. If those options still fall short, there's the flexibility to create your own custom field types. Dive into a rich interconnection of data through powerful search queries. For instance, if you need to find a list of resolved email exchanges with customer support from the last year that started on a weekday but occurred outside regular business hours, involved healthcare clients in Europe with more than 100 employees, lacked an active service-level agreement, included at least one female executive, took over a week for a response, and did not contain any PDF attachments larger than 1MB, Cerb can fulfill that request effortlessly. With such robust capabilities, you can ensure that no detail goes overlooked in your data management efforts.

Description

Xupport is a cloud-based helpdesk solution that consolidates live chat, incoming emails, public form submissions, and, for Growth and Scale users, Slack messages into a unified inbox represented as numbered tickets. Teams have the capability to assign these tickets, oversee their status and tags, snooze or merge conversations, track service-level agreements, gauge customer satisfaction, and analyze various metrics. Additionally, the help center offers support for Markdown articles along with the option for a custom hostname. An AI assistant is available to provide answers based on published help articles and can escalate conversations to a human when necessary; teams also have the flexibility to disable the assistant if they prefer. Moreover, the platform features a customer ticket link, a public REST API, and signed webhooks across all plans. Xupport operates on a per-workspace pricing model and caters to sectors such as customer support, ecommerce, SaaS, agencies, IT, and startups. This versatile tool is designed to enhance team productivity and improve customer engagement effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Slaask Yes 
Slack No 
Wufoo Yes 
Zapier Yes 

Integrations

Slaask No 
Slack Yes 
Wufoo No 
Zapier No 

Pricing Details

$30 per seat per month
Free Trial No 
Free Version No 

Pricing Details

$49/workspace/month
The Starter plan is $49 per workspace per month and includes three seats. Pricing is per workspace, not per seat. Yearly billing costs 10 months at the monthly rate.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Webgroup Media

Country

United States

Website

cerb.ai/

Vendor Details

Company Name

VectraForge

Founded

2026

Country

Singapore

Website

xupport.io

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management No 
Document Management Yes 
Project Management No 
Real Time Editing Yes 
Task Management Yes 
Version Control No 
Video Conferencing Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

SKA360 Reviews

SKA360

APPementary

Alternatives

Xupport Reviews

Xupport

VectraForge
There There Reviews

There There

Spatie
Supportifier Reviews

Supportifier

Successifier AB