Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cerb serves as a comprehensive hub for all your team's contact center information. You can generate records to monitor various aspects that matter to you, such as survey feedback, form submissions, customer satisfaction ratings, orders, suppliers, assets, products, deals, client reviews, courses, students, licenses, and more. Enhance your tracking by adding fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice options, picklists, record links, URLs, or open text entries. If those options still fall short, there's the flexibility to create your own custom field types. Dive into a rich interconnection of data through powerful search queries. For instance, if you need to find a list of resolved email exchanges with customer support from the last year that started on a weekday but occurred outside regular business hours, involved healthcare clients in Europe with more than 100 employees, lacked an active service-level agreement, included at least one female executive, took over a week for a response, and did not contain any PDF attachments larger than 1MB, Cerb can fulfill that request effortlessly. With such robust capabilities, you can ensure that no detail goes overlooked in your data management efforts.
Description
Cove serves as a cloud-driven customer support platform tailored for small teams and ecommerce businesses, integrating a chat widget for websites, a collaborative inbox, help articles, customer records, and team workflows into a single work environment for agents to effectively handle visitor interactions. Customers benefit from a help center to find solutions, while agents can assign tasks, annotate discussions, resolve issues, and monitor conversations along with gathering feedback on satisfaction. The platform enhances functionality through integrations with email, Shopify, and Slack, with Shopify linking the support desk directly to ecommerce operations. Additionally, Cove features a customer portal, service-level timers, and tools for managing campaigns, while its web workspace can be set up as a progressive web app, and the chat widget is embeddable in mobile applications using a WebView SDK. With pricing structured per workspace and offering unlimited conversations, Cove is designed specifically for small support teams and ecommerce businesses that seek to merge live chat capabilities, a shared inbox, and self-service solutions into one cohesive system. This comprehensive approach empowers teams to streamline support operations, ultimately leading to improved customer satisfaction and engagement.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$30 per seat per month
Free Trial
No
Free Version
No
Pricing Details
$39/month
Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Webgroup Media
Country
United States
Website
cerb.ai/
Vendor Details
Company Name
Cove
Website
www.coveinbox.co
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
No
Document Management
Yes
Project Management
No
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No