Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CentreStack enhances workforce mobility by providing cloud file sharing and mobile access, while ensuring that security permissions and the user experience remain consistent with traditional file servers. By leveraging Active Directory and inheriting permissions, it seamlessly integrates the existing on-premise security of IT infrastructure with the flexibility of cloud mobility, making it an unparalleled solution. This platform not only transforms file servers to support productivity and collaboration for mobile workers using various devices like smartphones and tablets, but it also allows for the option to either upgrade an existing file server for mobile access or migrate data and security permissions to a chosen cloud environment. In both scenarios, CentreStack prioritizes a user-friendly file server experience, bolstered by improved usability, security measures, compliance standards, and data control. Furthermore, enterprises have the choice to uphold their security and compliance by retaining their data within on-premise file servers, without needing to engage in cloud replication, ensuring that they can maintain their established protocols and practices. This flexibility makes CentreStack a strategic asset in adapting to the evolving landscape of mobile workforce demands.
Description
Our cloud-based contact center platform seamlessly integrates with your current setup, offering sophisticated features designed to elevate the customer experience. Regardless of whether your operations focus on inbound, outbound, or a combination of both, our hosted solution equips your team with the essential tools to efficiently manage your contact center. An added advantage is that it eliminates the need for any infrastructure modifications or upgrades. The NuVoxx Cloud Contact Centre is compatible with your existing computers and telephones. Designed for organizations aiming to boost their contact center functionality, the NuVoxx Cloud Contact Centre (NC3) provides a comprehensive solution for both inbound and outbound communications, all while alleviating the burden of infrastructure deployment, management, and maintenance. This allows you to concentrate on delivering exceptional service to your customers.
API Access
Has API
Yes
API Access
Has API
No
Integrations
AWS Identity and Access Management (IAM)
Yes
Active Directory
Yes
Amazon Web Services (AWS)
Yes
Cisco Duo
Yes
Dropbox
Yes
Google Authenticator
Yes
Google Drive
Yes
IBM MaaS360
Yes
Ivanti Neurons for MDM
Yes
Microsoft 365
Yes
Integrations
AWS Identity and Access Management (IAM)
No
Active Directory
No
Amazon Web Services (AWS)
No
Cisco Duo
No
Dropbox
No
Google Authenticator
No
Google Drive
No
IBM MaaS360
No
Ivanti Neurons for MDM
No
Microsoft 365
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CentreStack
Founded
2008
Country
United States
Website
www.centrestack.com
Vendor Details
Company Name
NuVoxx
Country
Canada
Website
www.nc3.ca
Product Features
Disaster Recovery
Administration Policies
No
Bare-Metal Recovery
No
Encryption
No
Failover Testing
No
Flexible Data Capture
No
Multi-Platform Support
No
Multiple Data Type Support
No
Offline Storage
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes