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Average Ratings 0 Ratings

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ease
features
design
support

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Description

CENTAGATE CLOUD provides a unified login solution that safeguards all applications from potential security threats through FIDO2 passwordless authentication. By centralizing access, it ensures that users can control, protect, and secure their application entry with just one set of login credentials. This robust system effectively mitigates risks such as phishing, fraud, and password theft, as only a single login credential is required across all applications. Moreover, it is highly economical, featuring zero capital expenditures and minimal operational costs. Key attributes that enhance the security of authentications with CENTAGATE CLOUD include a multi-factor authentication process that verifies identity through a combination of what users possess (their devices), their inherent characteristics (biometrics), and what they remember (passwords). Additionally, it leverages previous login behaviors to assess risks, which can prevent potential security breaches. The solution comes equipped with a pre-integrated, certified Securemetric FIDO2 server that streamlines both registration and authentication processes, ensuring a seamless and secure user experience. Ultimately, CENTAGATE CLOUD not only simplifies user access but also fortifies digital security against evolving threats.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Pricing Details

$2 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Centagate Cloud

Founded

2019

Country

Malaysia

Website

centagatecloud.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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