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Description
Cekura offers a comprehensive testing and monitoring solution for voice AI agents to ensure seamless, high-quality conversational experiences. Users can simulate diverse workflows, personas, and real audio scenarios to rigorously evaluate agent responses against custom metrics. The platform supports parallel execution of test calls, speeding up evaluations and identifying issues before deployment. Real-time monitoring delivers detailed logs, trend analysis, and instant alerts for critical performance issues, enabling proactive maintenance. Cekura’s easy-to-use dashboard facilitates data-driven decision-making and continuous optimization of AI agents. With trusted clients across multiple sectors, Cekura enhances voice agent reliability and user satisfaction. The solution is fully compliant with industry standards such as SOC2 Type 2 and HIPAA, making it suitable for sensitive and regulated environments. Cekura is a critical tool for teams aiming to deploy voice AI agents confidently and efficiently.
Description
Incorporate voice and conversational intelligence into your offerings with a self-sustaining platform that continuously evolves. This advanced multilingual Voice AI-driven contact center automation solution is crafted to engage in human-like dialogues. VIVA employs a distinctive conversation design methodology to discern user intent, allowing it to dynamically create tailored interactions with clients. It accommodates 10 languages and over 160 dialects, functioning around the clock. By optimizing contact center operations, it delivers significant value through its Voice AI banking solutions for the modern digital landscape. Enhance your customer experience processes, reduce expenses, and allocate resources more effectively with digital voice agents capable of conducting personalized, empathetic, and proactive discussions in real-time. Augmented Voice Intelligence represents a transformative approach that fuses human capabilities with machine efficiency. This collaborative model enriches customer service, ensuring that both technology and personnel work together harmoniously to meet client needs. Through this integration, businesses can achieve a new level of operational excellence and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cekura
Founded
2024
Country
United States
Website
www.cekura.ai/
Vendor Details
Company Name
Skit.ai
Country
India
Website
skit.ai/
Product Features
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant