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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Cbox is a versatile live chat application designed for online communities, educational institutions, training platforms, and live-streaming occasions. By incorporating Cbox, you empower your visitors and users to participate in dynamic real-time discussions. This tool not only enhances user engagement on your site but also encourages repeat visits. You can seamlessly integrate Cbox into your website or utilize its mobile-friendly standalone version. Just as each conversation varies, so too does each Cbox experience. With an extensive array of themes and customization features, you can tailor your Cbox to reflect your desired aesthetic. Modify colors, select fonts, and upload custom emoticons to ensure your Cbox live chat reflects your unique identity and style. Ultimately, this personalized approach fosters a more engaging and inviting atmosphere for all users.

Description

Engage with your clients and manage their inquiries instantaneously through a live chat feature. Effortlessly combine live chat functionality with support requests and issues within Jira. Communicate directly with your clients via Jira Service Management tickets. By utilizing a chat widget on your customer portal or website, you can interact with customers in real-time and effortlessly convert these discussions into Service Management requests and comments. The messages from customers are recorded as comments in the Service Management requests. Clients can view your public comments as messages in the chat, which fosters a smooth integration between dialogues and issues. Receive live updates on the Service Management request queues that reflect issues generated from chat interactions. Support agents can choose when they appear online, allowing customers to know when you are available for a chat. Additionally, keep track of request queues and your team’s availability through our Jira chat tool, ensuring effective communication and support for your customers. This functionality not only enhances customer experience but also streamlines support operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira Service Management
RadiantOne

Integrations

Jira Service Management
RadiantOne

Pricing Details

$1.67 per month
Free Trial
Free Version

Pricing Details

$10 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cbox

Country

United States

Website

www.cbox.ws/

Vendor Details

Company Name

Appfire

Founded

2005

Country

United States

Website

appfire.com/products/chat-for-jira-service-management

Product Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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