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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

We are dedicated to assisting you in creating a tailored checkout experience that seamlessly integrates with your current online shop, ensuring that your eCommerce processes are aligned with your specific needs. Our skilled team specializes in developing custom solutions designed to work flawlessly with your Shopify platform. Once customers place and complete payment for their orders through your personalized checkout, the details will be automatically transmitted to your Shopify store. This automation allows you to take full advantage of the various fulfillment services and applications available within Shopify. You can provide subscription options that differ in both duration and frequency while also enabling automatic product swaps with each cycle. Additionally, you can offer trial periods, manage a customer self-service portal, and present upsell opportunities before and after the payment is made. It’s possible to tailor upsell offers based on the items already in the customer's cart, set minimum order quantities, and apply discounts specifically for upsells. Furthermore, you can convert one-time purchases into subscription services, thereby enhancing customer retention and satisfaction. This comprehensive approach ensures your store remains competitive and responsive to customer preferences.

Description

Reponse is a comprehensive customer experience solution specifically designed for Shopify stores, seamlessly integrated within the Shopify admin interface. It offers a free forever base plan that includes unlimited user access, featuring a shared inbox for live human chat, ticket management with assignments, service level agreements (SLAs), pre-written responses, and tools for collecting and moderating product reviews. Additionally, it displays contacts and segments directly on the Shopify customer page, facilitates loyalty points and referral programs, and provides insightful analytics. Once a store is prepared to enhance its service, the All-in plan activates AI agents that automatically analyze store information, including policies, shipping details, and catalogs, to assist shoppers, streamline ticket management, draft responses, moderate reviews, and identify customers at risk of leaving. The All-in plan includes 10,000 AI conversations each month, then $0.05 per extra conversation, and Reponse is compatible with both English and French, available for installation through the Shopify App Store. This dual-language capability ensures that Shopify merchants can cater to a wider audience effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify No 

Integrations

Shopify Yes 

Pricing Details

$99 per month
Free Trial No 
Free Version No 

Pricing Details

$299/month
Free plan: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats. All-in plan: $299/month with AI agents and 10,000 AI conversations per month, then $0.05 per extra conversation. Billed through Shopify.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cartfunnel

Country

Canada

Website

cartfunnel.com

Vendor Details

Company Name

Reponse

Country

France

Website

reponse.ai

Product Features

eCommerce

CRM Yes 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing Yes 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management Yes 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates Yes 

Shopping Cart

Abandoned Cart Saver Yes 
Catalog Management Yes 
Credit Card Processing Yes 
Discount / Coupon Management Yes 
Inventory Control Yes 
Product Configurator Yes 
Product Ratings / Reviews No 
Refund Management Yes 
Returns Management Yes 
Shipping Management Yes 
Tax Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

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