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Description
Customize your widget to reflect your personal style or align it with your website’s aesthetic. Transform casual visitors into potential leads and boost your sales by utilizing proactive chat triggers that send automated messages based on specific criteria. You can selectively activate the live chat widget in areas where it’s most needed through our conditional loading feature. Additionally, an effective offline messaging capability lets visitors send you messages along with file attachments, even when you are unavailable for chat. Visitors can also conveniently email themselves a transcript of the chat directly from the widget. In real-time, operators can view the navigation path of visitors in the chat box, and this complete journey is archived in chat history for future reference. Moreover, a fully integrated email client is available for customer service representatives handling single email inquiries. This ensures seamless communication and enhanced support experiences for both visitors and operators.
Description
Engage with your website visitors through Smallchat and transform them into loyal customers. This tool operates directly within your Slack team, eliminating the need for any additional software to master. You can easily chat with both website visitors and your team members from a single interface. Each interaction generates a new thread, allowing your team to handle conversations efficiently in one location. Tailor Smallchat with simple styling options to ensure it aligns perfectly with your brand's identity. Monitor your monthly interaction statistics to evaluate your business's performance. Initiate conversations easily with personalized trigger messages to actively connect with visitors. With Smallchat, there's no necessity to complicate your workflow with extra software; instead, consolidate all your communication within Slack for a streamlined experience. Enhance your customer engagement efforts today!
API Access
Has API
No
API Access
Has API
No
Integrations
Pathwright
No
Stackreaction
No
Pricing Details
$10 per month
Free Trial
No
Free Version
Yes
Pricing Details
$19.99 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Intellial Solutions
Founded
2011
Country
India
Website
www.intellial.com
Vendor Details
Company Name
Nicer Studio
Country
United States
Website
small.chat
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes