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Description
Captain stands out as the premier delivery management software tailored for restaurant chains. Experience unparalleled insight into your delivery processes by streamlining dispatch choices and enhancing delivery efficiency. Foster an exceptional customer journey by simultaneously improving your employees' experience through Captain’s comprehensive suite of applications, which seamlessly integrate with your existing system to enhance interdepartmental communication while keeping customers updated on their order status. Monitor the live locations of drivers and orders effortlessly. Automate the dispatch process to concentrate more on client relationships. Enhance the driver experience with a user-friendly application. Provide customers with a personalized tracking journey. Transition from a first-in, first-out system to a more efficient automated delivery-first order preparation model. Ensure the delivery of fresher food and minimize driver delays. Utilize Captain KDS for timely order preparations. Analyze delivery performance using data-driven metrics. Leverage these insights to make informed staffing, marketing, and training decisions to continually improve your operations. By implementing Captain, you can transform your entire delivery process and significantly boost overall customer satisfaction.
Description
On Friday nights, delivery restaurants experience a surge in volume, often increasing by three to five times. To manage this influx efficiently, it’s advisable to bring on extra drivers rather than dealing with the complexities of overstaffing or last-minute hiring. By directing customers to place orders through your website or phone, you can significantly reduce third-party fees and enhance customer loyalty to your brand, ensuring that you retain both tips and delivery fees when utilizing on-demand drivers. If you're new to delivery services, beginning with on-demand drivers is a smart strategy, and as your order volume stabilizes, you can transition to hiring permanent staff in a thoughtful manner. This approach not only guarantees that deliveries are made punctually but also allows you to pay only for the services you require. During slower periods in the mornings and afternoons, using on-demand drivers can help keep your team engaged and well-compensated while meeting any additional demand. For those opening a new restaurant or location, the challenge of hiring all staff at once can be daunting; starting with on-demand drivers can ease this transition significantly. By taking this route, you can ensure a more manageable and efficient staffing process.
API Access
Has API
API Access
Has API
Integrations
Fleet by BEEM
DoorDash
SkipTheDishes
SpotOn
Uber
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$30 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Captain
Country
Canada
Website
www.captain.ai/
Vendor Details
Company Name
iFexo
Founded
2014
Country
United States
Website
ifexo.com
Product Features
Delivery Management
Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback
Food Delivery
Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program
Product Features
Food Delivery
Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program