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Description

CallMaker Cloud Dialer enables you to increase your sales by providing an effective sales system that includes a dialer and a platform designed for organizational growth. With its top-notch dialer algorithm and user-friendly interface, CallMaker Dialer offers all the essential features expected from a comprehensive business solution. Whether your booking department caters to corporate clients or private individuals, organizes single meetings or larger seminars, CallMaker Book stands out as the ideal choice for your bookers, project managers, and sales representatives. This sales system is tailored for ongoing B2B transactions where salespeople manage their own leads and engage with them consistently. Managing callbacks leads to a noticeable enhancement in your results, while the inbound module offers call blending, customer service functions, personal numbers, and much more. CM Software is excited to announce the new feature allowing users to purchase address lists for use with CallMaker Dialer, including options for B2B and B2C leads, as well as various types of lists such as selected, sorted, unsorted, nixed, washed, unwashed, and hot lists. This added capability empowers businesses to streamline their outreach efforts and maximize their sales potential.

Description

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365 Yes 
Amazon Polly No 
Axis LMS Yes 
Facebook No 
Fortnox Yes 
GetAccept Yes 
Infobip No 
Instagram No 
Microsoft Teams No 
SalesScreen Yes 
Salesforce No 
Scrive Yes 
Totality No 
Twilio No 
Verbio No 
Visma.net Yes 
Wavy No 
WhatsApp No 
net2phone No 

Integrations

Microsoft Dynamics 365 Yes 
Amazon Polly Yes 
Axis LMS No 
Facebook Yes 
Fortnox No 
GetAccept No 
Infobip Yes 
Instagram Yes 
Microsoft Teams Yes 
SalesScreen No 
Salesforce Yes 
Scrive No 
Totality Yes 
Twilio Yes 
Verbio Yes 
Visma.net No 
Wavy Yes 
WhatsApp Yes 
net2phone Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$59.99/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CM Software

Country

Sweden

Website

www.callmaker.se/

Vendor Details

Company Name

net2phone

Founded

1990

Country

United States

Website

www.net2phone.com/products/cloud-contact-center-solutions

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Alternatives

Alternatives

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