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Description
Take charge of your collections with Cogent, a comprehensive on-premise solution for debt collection and case management. The features of Cogent include a robust rules engine, seamless onboarding, effective document management, and efficient calendar management. With the rules engine, users benefit from a variety of predefined rules and criteria designed for thorough data evaluation and assessment. Cogent’s case management tools empower users to systematically handle case records and maintain important dates with ease. Our team of analysts consists of skilled professionals who can discern subtleties in conversation and emotional cues during every interaction. We ensure that call recordings are secured through multiple redundant pathways and have the capability to eliminate sensitive customer data as needed. Our processing and call grading times are among the best in the industry, all while upholding a commitment to quality and meticulous attention to detail. Callcap boasts a team of top-tier developers, allowing us to cater to unique project demands effectively. Furthermore, Callcap pioneered the concept of near real-time call monitoring, introducing a proprietary listening system that enhances oversight and responsiveness. This innovative approach not only elevates the efficiency of call assessments but also significantly improves customer interactions.
Description
TekTape is an audio recorder for Windows Server Editions 2003-2019 Server. An easy-to-use HTTP interface. Monitoring of SIP calls in real time. Recording audio streams from SIP calls. Recorded calls can be saved as wave files in 16 bits, 8 Khz mono file format. Support for TZSP (TaZmen Sniffer Protocol). CDR generation for monitored calls. CDR can also be created by TekTape for failed calls. Real-time listening and termination of audio for selected SIP calls. TLS decoding using SRTP encryption for SIP calls. TekTape can record audio conversations with Lync endpoints if Lync Server certificate and its private key are installed on to the TekTape system. G.711 AMU Law, G.722, G.729, and GSM are supported codes. Multi-site recording support.
API Access
Has API
API Access
Has API
Integrations
Blotout
Google Analytics
Meltano
PowerSchool Atrieve
PowerSchool Enrollment
PowerSchool SmartFind Express
PowerSchool Student Analytics
Salesforce
SchoolSpring Job Board
TapClicks
Integrations
Blotout
Google Analytics
Meltano
PowerSchool Atrieve
PowerSchool Enrollment
PowerSchool SmartFind Express
PowerSchool Student Analytics
Salesforce
SchoolSpring Job Board
TapClicks
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1100 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Callcap
Founded
2001
Country
United States
Website
www.callcap.com
Vendor Details
Company Name
KaplanSoft
Founded
2011
Country
Turkey
Website
www.kaplansoft.com/tektape/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
