Compare CallTrackingMetrics vs. Five9 in 2026

Five9

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Average Ratings 938 Ratings

Total

ease

features

design

support

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Average Ratings 2 Ratings

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ease

features

design

support

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Description

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Description

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

API Access

Has API Yes

API Access

Has API No

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Screenshots View All

Integrations

Gong Yes

Salesforce Yes

Sunwave Yes

Zendesk Yes

AgencyAnalytics Yes

Assembled No

Calabrio Quality Management No

CallFinder No

Chatterbox No

Invoca No

Show More Integrations

Explore All 48 Integrations

Integrations

Gong Yes

Salesforce Yes

Sunwave Yes

Zendesk Yes

AgencyAnalytics No

Assembled Yes

Calabrio Quality Management Yes

CallFinder Yes

Chatterbox Yes

Invoca Yes

Show More Integrations

Explore All 105 Integrations

Pricing Details

$79 per month

All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.

Free Trial Yes

Free Version No

Pricing Details

$100.00 per user per month

Inbound, Outbound, and Blended Dialer packages available

Free Trial No

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person No

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

CallTrackingMetrics

Founded

2012

Country

United States

Website

www.calltrackingmetrics.com

Vendor Details

Company Name

Five9

Founded

2001

Country

United States

Website

go.five9.com/call-center-software

Product Features

Call Center

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer No

Progressive Dialer No

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Monitoring

Call Recording

Archiving Yes

Call Sharing Yes

Distributed Call Recording No

Event Triggered Recording Yes

File Transfer No

Instant Retrieval No

On-Demand Recording No

Recording Bookmarking No

Scheduled Recording No

Screen Activity Recording No

Video Call Recording No

Call Tracking

CRM Yes

Call Log Yes

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management Yes

Conversion Tracking Yes

IVR / Voice Recognition Yes

Keyword Tracking Yes

Contact Center Quality Assurance

Conversation Intelligence

AI Insights Yes

Account Health Alerts No

Call Analytics Yes

Call Recording Yes

Call Recording Cloud Storage Yes

Call Snippets Yes

Call Transcription Yes

Call/Meeting Sharing No

Sales Coaching Yes

Topic Tags No

Topic-Based Analytics No

Video Conferencing Analytics No

Win/Loss Analysis No

IVR

Call Center Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Multiple Scripts Yes

Phone Key Input Yes

Survey Management No

Text to Speech Yes

Voice Customization Yes

Voice Mail Yes

Marketing Attribution

Attribution Modeling No

Audience Segmentation No

Conversion Tracking Yes

Cross-Channel Attribution Yes

Customer Journey Mapping No

Multi-Touch Attribution Yes

Predictive Analytics No

ROI Tracking Yes

Performance Marketing

Softphone

Audio / Video Conferencing Yes

Call Logging Yes

Call Recording Yes

Call Transfer Yes

Caller Identification Yes

Chat / Messaging Yes

Contact Management Yes

Fax Management Yes

Speech Analytics

Automatic Transcription Yes

Call Center Management No

Call Recording Yes

Customer Experience Management No

Data Security No

Natural Language Processing Yes

Predictive Analytics No

Self-Service Search No

Sentiment Analysis Yes

Surveys & Feedback No

Call Reporting Yes

Call Scripting Yes

Lead Management Yes

Power Dialer Yes

Predictive Dialer Yes

Preview Dialer Yes

Progressive Dialer Yes

Surveys No

Call Center

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer Yes

Progressive Dialer Yes

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Distributed Call Recording Yes

Event Triggered Recording Yes

File Transfer Yes

Instant Retrieval Yes

On-Demand Recording Yes

Recording Bookmarking Yes

Scheduled Recording Yes

Screen Activity Recording Yes

Video Call Recording Yes

Communication Management Yes

Community Management No

Content Syndication No

Feedback Collection Yes

Gamification No

Live Chat Yes

Video Content No

Customer Experience

Action Management Yes

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management Yes

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management No

Text Analysis Yes

Trend Analysis Yes

Customer Service

Alerts / Escalation No

Appointment Management No

Call Center Management No

Email Management No

Knowledge Base No

Live Chat Yes

Performance Metrics No

Queue Management No

Self Service Portal Yes

Social Media Integration No

Surveys & Feedback No

Virtual Assistant No

Workflow Management No

Customer Success

Account Alerts No

Account Management No

Communication Management Yes

Customer Engagement Yes

Customer Lifecycle Management Yes

Health Score No

Onboarding No

Revenue Management No

Usage Tracking / Analytics Yes

Win / Loss Analysis No

Experience Orchestration

IVR

Call Center Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Multiple Scripts Yes

Phone Key Input Yes

Survey Management Yes

Text to Speech Yes

Voice Customization Yes

Voice Mail Yes

Power Dialers

Predictive Dialer

Call Monitoring Yes

Call Recording Yes

Call Results Yes

Call Transfer Yes

Callback Scheduling Yes

Campaign Specific Caller ID Yes

Contact Management Yes

FCC Compliance Yes

FTC Compliance Yes

Lead Capture Yes

Lead Management Yes

Sales Dialers

Sales Enablement

Collaboration No

Contact Management Yes

Content Management No

Document Management No

Goals / Quota Management Yes

Lead Management Yes

Meeting Management No

Performance Management Yes

Presentation Management No

Proposal Management No

Territory Management Yes

Training Management No

Telemarketing

Auto Dialer Yes

CRM Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Call Scripting Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Lead Distribution Yes

Outbound Call Center Yes

Telephony

Auto-Dialer No

Call Center Management No

Call Monitoring No

Contact Management No

IVR / Voice Recognition No

Inbound Reporting No

Outbound Reporting No

Predictive Dialer No

Telemarketing Management No

VoIP No

Voice & Data Integration No

Workforce Optimization (WFO)

Interaction Analytics No

Liability Recording No

Performance Management No

Quality Management No

Real-time Guidance No

Reporting No

Speech Analytics No

Surveying No

Workforce Management No

eLearning No

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Compare CallTrackingMetrics vs. Five9

Average Ratings 938 Ratings

Average Ratings 2 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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