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Average Ratings 927 Ratings

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Description

Establish a recurring billing model based on a cost-per-lead framework. Our system is designed to effectively filter out nearly all unsolicited calls. We offer integrated professional voice talent, complete with customization options tailored to your needs. Determine the origin of your customer calls and route them to the appropriate geographic area. Allow us to efficiently direct all your customer service, sales, and support inquiries to their rightful destinations. With a simple whisper integration, easily notify the company about the lead's identity and origin. We prioritize keeping your expenses low so you can focus on expanding your business. Connect your Twilio account to benefit from their competitive pricing. Easily purchase, host, and manage all necessary phone numbers for tracking from a single platform. Enjoy straightforward management with the capability to establish customized campaigns for each of your brands. Gain access to all your previously recorded calls and quickly export them with just a click. Our pricing is designed to accommodate your business needs, allowing for scalability in either direction at any time with our flexible pricing model. Additionally, we ensure that all systems are user-friendly to make your experience as smooth as possible.

Description

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Acquisio
AgencyAnalytics
AgencyPlatform
Axis LMS
CAKE
Drift
Gong
Google Analytics
Google Data Studio
Kissmetrics
Lightning Step
Mailchimp
Mixpanel
Nekton.ai
Ours Privacy
Snapchat
Stackreaction
Sunwave
Unbounce
Zoho CRM

Integrations

Acquisio
AgencyAnalytics
AgencyPlatform
Axis LMS
CAKE
Drift
Gong
Google Analytics
Google Data Studio
Kissmetrics
Lightning Step
Mailchimp
Mixpanel
Nekton.ai
Ours Privacy
Snapchat
Stackreaction
Sunwave
Unbounce
Zoho CRM

Pricing Details

$25 per month
Free Trial
Free Version

Pricing Details

$79 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Call Tracking Pro

Country

United States

Website

calltrackingpro.io

Vendor Details

Company Name

CallTrackingMetrics

Founded

2012

Country

United States

Website

www.calltrackingmetrics.com

Product Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Marketing Attribution

Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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