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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our intuitive call tracking software enables you to identify which marketing initiatives are generating phone inquiries, empowering you to make informed marketing choices based on data. With our tracking numbers, you receive comprehensive and precise call logs along with detailed reports. Call information features robust tools that allow your team to collaborate, assess calls for lead qualification, and provide coaching through our call recording functionality. Additionally, our number pool tracking technology allows for the monitoring of search keywords and PPC clicks associated with each caller, and it seamlessly integrates with Google Adwords. The key advantage of our call tracking solution for marketers lies in the insights it offers about the effectiveness of various marketing channels and campaigns. We facilitate the measurement and analysis of each call through a reporting suite that delivers data on the source channel and keyword search terms for callers. By linking to Google Analytics Goals, we empower you to refine your Adwords strategies and enhance marketing ROI through reports that highlight what is successful in your digital marketing efforts, ensuring that you can continually improve your strategies. Furthermore, our user-friendly interface simplifies the process of accessing and interpreting this valuable data.

Description

A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$4 per month
Free Trial
Free Version

Pricing Details

$4000.00/one-time/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Call Tracker

Website

calltracker.io

Vendor Details

Company Name

Provana

Founded

2011

Country

United States

Website

www.provana.com/sonicview-call-recording

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Alternatives

Alternatives

Voxida Reviews

Voxida

Accurate Always Inc.