Average Ratings 1 Rating

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Average Ratings 1 Rating

Total
ease
features
design
support

Description

Call Loop is a versatile platform available on both web and mobile that specializes in SMS and voice marketing solutions. This tool empowers companies to efficiently distribute bulk text messages, promotional coupons, appointment alerts, and automated SMS responses. In addition to these features, Call Loop can initiate automated phone calls and conduct voice broadcasts to reach thousands of potential customers within minutes. It also facilitates the creation of contact lists through SMS keywords for effective lead generation and gathers leads via web forms integrated into websites and social media platforms, enhancing its utility for businesses. With its comprehensive features, Call Loop serves as a valuable asset for marketing campaigns.

Description

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Polly No 
Constant Contact Yes 
Drip Yes 
Facebook No 
HubSpot CRM Yes 
Instagram No 
LeadsFlowPro Yes 
Mailchimp Yes 
Microsoft Dynamics 365 No 
REIPro Yes 
Rayven Yes 
RegFox Yes 
Salesforce No 
Totality No 
Twilio No 
Verbio No 
WhatsApp No 
Wufoo Yes 
Zapier Yes 
iContact Yes 

Integrations

Amazon Polly Yes 
Constant Contact No 
Drip No 
Facebook Yes 
HubSpot CRM No 
Instagram Yes 
LeadsFlowPro No 
Mailchimp No 
Microsoft Dynamics 365 Yes 
REIPro No 
Rayven No 
RegFox No 
Salesforce Yes 
Totality Yes 
Twilio Yes 
Verbio Yes 
WhatsApp Yes 
Wufoo No 
Zapier No 
iContact No 

Pricing Details

$10.00/month
Starting price $10.00/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$59.99/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Call Loop

Founded

2011

Country

United States

Website

www.CallLoop.com

Vendor Details

Company Name

net2phone

Founded

1990

Country

United States

Website

www.net2phone.com/products/cloud-contact-center-solutions

Product Features

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Alternatives

Alternatives