Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Calibre stands out as a top-tier call recording solution that converts recorded interactions and their related metadata into actionable intelligence for decision-making. As a dependable and comprehensive tool for business enhancement, Calibre not only boosts performance and productivity but also elevates customer satisfaction, while simultaneously mitigating risks, lowering operational expenses, and increasing profitability. Designed with robust, high-quality digital recording capabilities and an intelligent framework, Calibre is adaptable to suit the requirements of contact centers of any size. With support from prompt and professional certified technicians and the I’m Alive™ proactive monitoring system, clients can implement Calibre with assurance. Additionally, Calibre features an Advanced API and event triggers to ensure the secure archiving of sensitive data and maintain compliance with rigorous security protocols. Communications are fortified through multi-layer algorithms and data encryption, ensuring restricted access and safeguarding confidential information, ultimately fostering a trustworthy environment for users. This all-encompassing approach positions Calibre as an indispensable partner in achieving operational excellence.
Description
Experience the convenience of a comprehensive service center. There's no need to juggle multiple calibration vendors when you can access Calibration, Repair, and New Equipment Sales for effective asset life cycle management all in one place. With the most extensive onsite calibration services in Southern California, we truly stand unmatched. Our technicians generate certificates on-site, eliminating any waiting time for documentation. We pride ourselves on delivering expert quality service for all major equipment types. Customer service is our priority, ensuring prompt responses to all inquiries. We also offer weekly pick-up and delivery services throughout Southern California. You can manage your calibration needs effortlessly with our Cloud Calibration Management system, xTrak, available on both tablet and PC. Over the past six years, we have achieved a remarkable record of zero deficiencies in A2LA ISO Audits. Since 1997, we have been dedicated to serving the Aerospace, Medical, Automotive, Electronics, and Energy sectors. The xTrak® system automatically updates calibration records and statuses after every service, streamlining your calibration management process significantly. This allows you to dedicate more time and resources to your primary business activities, ensuring your operations run smoothly and efficiently.
API Access
Has API
API Access
Has API
Integrations
Azure Marketplace
Linc
Pricing Details
$15000 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HigherGround
Founded
1973
Country
United States
Website
www.higherground.com/calibre
Vendor Details
Company Name
usCalibration
Website
www.uscalibration.com/services/calibration-services/xtrak/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Calibration Management
Calibration Instructions
Calibration Schedules
Compliance Management
Device History
Due Date Tracking
Gage Management
Label Printing
Measurement Readings
Multi-Station Management
Out-of-Tolerance Notification
Statistical Data Reporting