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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Calibre stands out as a top-tier call recording solution that converts recorded interactions and their related metadata into actionable intelligence for decision-making. As a dependable and comprehensive tool for business enhancement, Calibre not only boosts performance and productivity but also elevates customer satisfaction, while simultaneously mitigating risks, lowering operational expenses, and increasing profitability. Designed with robust, high-quality digital recording capabilities and an intelligent framework, Calibre is adaptable to suit the requirements of contact centers of any size. With support from prompt and professional certified technicians and the I’m Alive™ proactive monitoring system, clients can implement Calibre with assurance. Additionally, Calibre features an Advanced API and event triggers to ensure the secure archiving of sensitive data and maintain compliance with rigorous security protocols. Communications are fortified through multi-layer algorithms and data encryption, ensuring restricted access and safeguarding confidential information, ultimately fostering a trustworthy environment for users. This all-encompassing approach positions Calibre as an indispensable partner in achieving operational excellence.

Description

IndySoft is dedicated to enhancing the efficiency and effectiveness of your quality systems. Our comprehensive solution enables significant savings in both time and resources. Whether you operate a small calibration lab or a large international network, IndySoft ensures your workflow remains organized and your data is always current and readily available, all while adhering to ISO/IEC 17025 standards. Revolutionize your operations with our adaptable workflows and advanced data searching capabilities. This solution is particularly beneficial for multi-site operations that require data that is always ready for audits. IndySoft's calibration management software includes various modules such as gage studies, tooling, maintenance, uncertainty, and trend analysis, offering both global scalability and data that meets audit readiness. Our system guarantees precise process management that aligns with the industry's essential requirements, while also providing easy access to digital calibration certificates and a user-friendly reporting module. By utilizing IndySoft, you can streamline your quality assurance processes, making them more robust and reliable.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace
Linc
Microsoft Outlook
QuickBooks Online
QuickBooks Online Advanced
SAP Business One

Integrations

Azure Marketplace
Linc
Microsoft Outlook
QuickBooks Online
QuickBooks Online Advanced
SAP Business One

Pricing Details

$15000 one-time payment
Free Trial
Free Version

Pricing Details

$99 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HigherGround

Founded

1973

Country

United States

Website

www.higherground.com/calibre

Vendor Details

Company Name

IndySoft

Founded

1997

Country

United States

Website

www.indysoft.com

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Calibration Management

Calibration Instructions
Calibration Schedules
Compliance Management
Device History
Due Date Tracking
Gage Management
Label Printing
Measurement Readings
Multi-Station Management
Out-of-Tolerance Notification
Statistical Data Reporting

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

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