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Description
Built entirely on a cutting-edge platform, Cadalys Service Management provides instant value for Salesforce users through ready-to-use ITIL processes aimed at enhancing Continual Service Improvement (CSI) across various service delivery functions, whether supporting internal help desks for employee IT needs or managing customer-facing operations. Our fundamental IT Service Management (ITSM) features are crafted to pinpoint areas for process enhancement, automate repetitive tasks, and foresee as well as actively resolve issues that can hinder both productivity and profitability. Effectively manage the services and offerings available to your employees, customers, and partners, while recognizing gaps in your service provisions to deliver exceptional value. Utilize robust routing, workflow, and collaboration tools to reduce disruptions and ensure that your users can swiftly resume their tasks. By doing so, you’ll not only optimize service delivery but also cultivate a more efficient operational environment.
Description
Sunrise IT Service Management is a comprehensive platform to manage today's process-centric IT organization.
Today's IT department acts as an organizational enabler and business supporter. Help desk software can manage a wide range of operations and processes to ensure successful technology investments.
Sunrise IT Service Management software provides an end-to-end solution to support your organization's goals, not just IT departments.
API Access
Has API
API Access
Has API
Integrations
Automox
ChatGPT
Docusign
Jira Work Management
Lansweeper
Mailchimp
Microsoft Exchange
Microsoft Graph
Microsoft Intune
Microsoft Planner
Integrations
Automox
ChatGPT
Docusign
Jira Work Management
Lansweeper
Mailchimp
Microsoft Exchange
Microsoft Graph
Microsoft Intune
Microsoft Planner
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cadalys
Founded
2008
Country
United States
Website
www.cadalys.com/service-management
Vendor Details
Company Name
Sunrise Software
Founded
1994
Country
United Kingdom
Website
www.sunrisesoftware.com
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
