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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

Increase repeat sales by sending emails after purchases that encourage customer engagement and loyalty. Build meaningful customer relationships and drive new post-purchase revenue. Upgrade Shopify's 25+ Transactional Emails to create new revenue opportunities after a purchase. Deliver fully branded, sales-optimized email throughout the entire post-purchase journey. No coding is required to motivate customers with dynamic discounts and product recommendations based upon recent purchases. Automated recovery and retention campaigns can boost customer loyalty by converting one-time customers into loyal ones. Find out which emails are most engaging and how you can improve your performance by analyzing the performance of each one. Track sales volume, measure repeat purchases, understand ROI, and much more.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ParcelWILL
Shopify
ChatWILL
Facebook
Gmail
Google Ads
Instagram
Klaviyo
Mailchimp
PayPal
Pinterest
SEOWILL
Shop Pay
Shopify Plus
TikTok
TrustWILL
WhatsApp
WooCommerce
Yotpo
Zendesk

Integrations

ParcelWILL
Shopify
ChatWILL
Facebook
Gmail
Google Ads
Instagram
Klaviyo
Mailchimp
PayPal
Pinterest
SEOWILL
Shop Pay
Shopify Plus
TikTok
TrustWILL
WhatsApp
WooCommerce
Yotpo
Zendesk

Pricing Details

$9.99 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

UpOrder by Pantastic

Founded

2010

Country

United States

Website

pantastic.com/uporder

Product Features

Product Features

eCommerce Marketing

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

Alternatives

Alternatives

Retainful Reviews

Retainful

Cartrabbit
UpOrder Reviews

UpOrder

UpOrder by Pantastic