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Description
CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.
Description
Navidium Shipping Protection is revolutionizing the conventional shipping insurance landscape by transforming the challenges of lost, stolen, or damaged deliveries into a profitable opportunity for merchants. By effortlessly gathering shipping protection fees, retaining the entirety of those fees, and overseeing claims while delivering exceptional customer support during the shopping experience, merchants can enhance their operational efficiency. This innovative approach allows businesses to handle claims internally, using the collected protection fees to offset losses from unavoidable shipping mistakes. The remaining balance at the end of each month contributes directly to the merchant's profits, creating a win-win situation for both retailers and their customers. Ultimately, this platform not only safeguards shipments but also empowers merchants to thrive financially despite the uncertainties of shipping.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ChatWILL
Facebook
Gmail
Google Ads
Instagram
Klaviyo
Mailchimp
ParcelWILL
PayPal
Pinterest
Integrations
ChatWILL
Facebook
Gmail
Google Ads
Instagram
Klaviyo
Mailchimp
ParcelWILL
PayPal
Pinterest
Pricing Details
$9.99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CWILL
Founded
2014
Country
United States
Website
www.cwill.com
Vendor Details
Company Name
Navidium
Founded
2021
Country
United States
Website
navidiumapp.com