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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CSOne’s customer service solutions enhance the efficiency of your support operations. Every call to your call center is meticulously recorded and monitored from beginning to end, capturing essential information such as the customer's name, location, and equipment alongside the specifics of their inquiry. Additionally, CSOne’s online calendar boosts the transparency of your technicians' schedules. Technicians receive email notifications for task assignments, ensuring prompt attention to customer needs. The platform oversees a range of field service activities, including initial on-site assessments and repairs. Users can conveniently generate repair quotes and service reports via a mobile printer, facilitating quicker transactions. Furthermore, CSOne effectively oversees the entire sales process, encompassing quotation creation, sales orders, deliveries, billing, and cash collection. By managing documentation tailored to individual business cases, it simplifies the monitoring of task statuses for each case, highlighting pending tasks and quotes that require dispatch. This comprehensive approach not only streamlines operations but also enhances customer satisfaction through timely service delivery.

Description

This cutting-edge system is tailored for professionals who seek top-tier software that seamlessly integrates flexibility, sophisticated features, and comprehensive functionality into a single solution. The growing number of satisfied clients reflects our dedication to exceptional service and high quality. CodeTrack™ empowers investigators to systematically manage and safeguard data, allocate cases efficiently, and conduct audits on ongoing investigations. Users can create profiles that monitor contacts, evidence, particular offenses, photographs, general locations, and personalized fields. The case manager enables the tracking of specific incidents, allows for case assignments to officers, scheduling of follow-ups, and setting the activity level for each case. You can generate an unlimited number of Notes, Contacts, Linked Files, and Violations tied to cases or accounts. Additionally, we have developed a compact version of CodeTrack™ that is perfect for field use. Similar to our other mobile offerings, CodeTrack™ Mobile operates on the .Net Compact Framework 2.0 and Microsoft®’s SQL Server Compact Edition, enabling us to deliver remarkable capabilities in a remarkably small device. With its versatile features, CodeTrack™ is an indispensable tool for modern investigators.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook No 
SQL Server No 

Integrations

Microsoft Outlook Yes 
SQL Server Yes 

Pricing Details

$240 per 3 users per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Libran Business Systems

Country

United States

Website

csone.biz/en/

Vendor Details

Company Name

Progressive Solutions

Website

www.progressivesolutions.com/products/CodeTrack/

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access No 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking No 
Time Clock Yes 
Work Order Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Code Enforcement

Case Management No 
Code Maintenance No 
Document Management No 
Fee Maintenance No 
GIS No 
Inspection Management No 
Letter Generation No 
Photo Management No 
Planning & Zoning No 
Violation History No 
Weed Abatement Control No 

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