CSOne Reviews

CSOne Description

CSOne customer support solutions simplify customer support. Calls to your call center are recorded from beginning to end and tracked. Callers are recorded with details about their request, including their name, location, and equipment. Your technicians' availability will be visible on the online calendar of CSOne. An email with task assignments will be sent to the technician. CSOne manages a variety of field service activities, including firsthand field investigations and repairs on site. A mobile printer can be used to generate repair quotations and service reports. CSOne seamlessly manages the sales process, from sales order, quotation, delivery, billing, and receipt. It is easy to see the status of each business case's document stage. This allows you to see which tasks are still being completed and which quotes need to be sent.