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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In the current digital landscape, operators are challenged to deliver tailored offers in real time to individual consumers while also managing extensive relationships with enterprise clients. Achieving this demands heightened agility in processes, flexible pricing and bundling strategies, and accurate insights throughout various operations, including customer service, network management, revenue management, and content collaboration. CSG Encompass serves as a comprehensive solution for real-time rating, charging, and billing, streamlining costs and enhancing consistency within your organization. With this robust platform, businesses can quickly introduce new services and benefit from a scalable architecture that adapts to growing needs. Additionally, operators can implement any pricing model and accept diverse payment methods, all while maintaining an integrated customer view through pre-built customer management features. This holistic approach not only optimizes operational efficiency but also empowers businesses to respond dynamically to market changes.

Description

Work 365 is a comprehensive CSP management platform built to help Microsoft partners automate and streamline their business operations. It focuses on simplifying subscription management, billing, invoicing, and renewal processes within the Microsoft ecosystem. Built on Microsoft Dynamics 365 and the Power Platform, it integrates seamlessly with existing tools and workflows. The platform automates billing processes, ensuring accuracy while reducing the time spent on manual invoicing. It also enables partners to manage subscriptions, pricing strategies, and usage tracking from a single interface. Work 365 provides real-time analytics and reporting, giving businesses actionable insights into performance and revenue. Its customer self-service portal allows clients to manage subscriptions and services independently, improving satisfaction. The platform supports integrations with accounting systems, payment processors, and PSA tools, enhancing operational efficiency. It helps eliminate data silos by acting as a single source of truth for CSP operations. Overall, Work 365 empowers Microsoft partners to scale their business efficiently while maintaining control and visibility.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Microsoft Azure
Vertex

Integrations

Amazon Web Services (AWS)
Microsoft Azure
Vertex

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CSG International

Founded

1994

Country

United States

Website

www.csgi.com/products/encompass/

Vendor Details

Company Name

Work 365 Apps

Founded

2016

Country

United States

Website

www.work365apps.com

Product Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Product Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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