Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BankWorld represents a cutting-edge digital banking solution that allows financial institutions to efficiently implement and oversee various digital, payment, and self-service channels from one centralized location. With its adaptable configuration, the BankWorld platform provides ready-to-use services that assist banks in boosting their revenue streams. By leveraging open APIs, banks can easily integrate into new ecosystems and tailor products and services to align with the lifestyles of their customers, ultimately leading to lower operational expenses and licensing costs. This platform ensures a smooth and cohesive customer experience across essential banking channels. Furthermore, BankWorld facilitates the delivery of innovative, economical, and uniform customer journeys that encompass digital interactions, self-service options, and payment processes. Our latest enhancement to internet banking standardizes design across our entire digital banking suite. The revamped BankWorld Internet 3.0 has been meticulously redesigned, adhering to Material Design principles and utilizing Angular for improved functionality and user experience. This transformation not only enhances aesthetic appeal but also elevates the overall user engagement within the platform.

Description

In today's market, customers increasingly anticipate that businesses will offer self-service options as an integral part of their customer support. A core component of achieving a successful and satisfying self-service experience is the implementation of a robust knowledge management system (KMS). This system plays a crucial role in ensuring that the information available through self-service platforms is well-crafted, systematically arranged, and precisely tailored to meet the needs of users at the appropriate times, across various communication channels. When effectively optimized, a knowledge management system can significantly enhance the efficiency of self-service platforms, speed up the resolution of issues, and foster an enriching experience for customers. By leveraging data analytics, organizations can identify and rectify usability challenges, which in turn streamlines self-service workflows and enhances the overall customer journey. Additionally, shifting customer inquiries from immediate interactions to pertinent informational resources can drastically lower support costs, transforming substantial expenses into minimal ones. Ultimately, the integration of these strategies not only meets customer expectations but also positions organizations for long-term success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CR2

Country

Ireland

Website

www.cr2.com

Vendor Details

Company Name

Enghouse Interactive

Founded

1984

Country

United States

Website

enghouseinteractive.com/products/knowledge-management/

Product Features

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Arttha Reviews

Arttha

PureSoftware

Alternatives

EV Self Help Reviews

EV Self Help

EasyVista
Bottomline Digital Banking Reviews

Bottomline Digital Banking

Bottomline Technologies
CapitalDigital Reviews

CapitalDigital

Capital Banking Solutions
RightAnswers Reviews

RightAnswers

Upland Software