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Description
BankWorld represents a cutting-edge digital banking solution that allows financial institutions to efficiently implement and oversee various digital, payment, and self-service channels from one centralized location. With its adaptable configuration, the BankWorld platform provides ready-to-use services that assist banks in boosting their revenue streams. By leveraging open APIs, banks can easily integrate into new ecosystems and tailor products and services to align with the lifestyles of their customers, ultimately leading to lower operational expenses and licensing costs. This platform ensures a smooth and cohesive customer experience across essential banking channels. Furthermore, BankWorld facilitates the delivery of innovative, economical, and uniform customer journeys that encompass digital interactions, self-service options, and payment processes. Our latest enhancement to internet banking standardizes design across our entire digital banking suite. The revamped BankWorld Internet 3.0 has been meticulously redesigned, adhering to Material Design principles and utilizing Angular for improved functionality and user experience. This transformation not only enhances aesthetic appeal but also elevates the overall user engagement within the platform.
Description
In today's market, customers increasingly anticipate that businesses will offer self-service options as an integral part of their customer support. A core component of achieving a successful and satisfying self-service experience is the implementation of a robust knowledge management system (KMS). This system plays a crucial role in ensuring that the information available through self-service platforms is well-crafted, systematically arranged, and precisely tailored to meet the needs of users at the appropriate times, across various communication channels. When effectively optimized, a knowledge management system can significantly enhance the efficiency of self-service platforms, speed up the resolution of issues, and foster an enriching experience for customers. By leveraging data analytics, organizations can identify and rectify usability challenges, which in turn streamlines self-service workflows and enhances the overall customer journey. Additionally, shifting customer inquiries from immediate interactions to pertinent informational resources can drastically lower support costs, transforming substantial expenses into minimal ones. Ultimately, the integration of these strategies not only meets customer expectations but also positions organizations for long-term success.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CR2
Country
Ireland
Website
www.cr2.com
Vendor Details
Company Name
Enghouse Interactive
Founded
1984
Country
United States
Website
enghouseinteractive.com/products/knowledge-management/
Product Features
Online Banking
Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal