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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Every business is distinct, no matter its size or the industry it operates in. This raises the question: why rely on generic software that lacks adaptability? At Complete XRM, we advocate for you to manage your business in a way that breaks free from conventional constraints, providing software that you can tailor to your unique philosophies and processes. This dedication is reflected in our name, Complete XRM, as we deliver comprehensive software solutions that provide that essential "X-factor," perfectly matching your business operations. Our offerings extend beyond mere CRM; they encompass any type of relationship management required to fulfill your specific needs. What defines your X-factor? What sets your business apart from the rest? We are here to assist you in customizing our software, transforming it into a personalized tool that truly represents your organization! Furthermore, we understand that each client's needs may evolve over time, and we remain committed to supporting you throughout that journey.

Description

Your clients deserve an enhanced interaction. Zoho CRM Plus serves as a comprehensive customer experience platform that enables you to provide outstanding service to every client throughout their journey, turning them into loyal advocates for your brand. Connect with customers through various channels at every phase of their lifecycle. Achieve the right context across different platforms and receive real-time updates. Streamline discussions among multiple teams within a single conversation thread. A superior customer experience starts with aligning all teams and ensuring that customers remain the focal point of all activities. Zoho CRM Plus integrates your marketing, sales, and support teams, equipping them with essential tools to achieve this goal. Collaborate effectively across all teams by utilizing Zia, Zoho's AI-driven voice assistant, which aids in forecasting business trends, recommending optimal times to reach out to customers, analyzing email and ticket sentiments, and offering insightful business dashboards. With these capabilities, you can not only enhance customer satisfaction but also foster long-lasting relationships that benefit your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
COZYROC SSIS+ Suite No 
CallHippo No 
ConneXio No 
DataFisher No 
DigitAll No 
Google Workspace No 
LinkedFusion No 
Mailchimp No 
MeetMinutes No 
Microsoft Word No 
PhoneBurner No 
Quickwork No 
Rayven No 
SalesGPT No 
Slack No 
SurveyMonkey No 
Total Lean Management (TLM) Software No 
Zoho SalesIQ No 

Integrations

Aircall Yes 
COZYROC SSIS+ Suite Yes 
CallHippo Yes 
ConneXio Yes 
DataFisher Yes 
DigitAll Yes 
Google Workspace Yes 
LinkedFusion Yes 
Mailchimp Yes 
MeetMinutes Yes 
Microsoft Word Yes 
PhoneBurner Yes 
Quickwork Yes 
Rayven Yes 
SalesGPT Yes 
Slack Yes 
SurveyMonkey Yes 
Total Lean Management (TLM) Software Yes 
Zoho SalesIQ Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$60.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

COMPLETExRM

Website

www.completexrm.com

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/crm/crmplus

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Loyalty

CRM Yes 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System No 
Loyalty Card System No 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System No 
Referral Tracking Yes 
Rewards Management Yes 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

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