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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

This comprehensive and user-friendly professional call accounting solution operates on Microsoft PCs and interfaces seamlessly with any PABX system via its SMDR or CDR port using either a serial connection (RS232) or a network Ethernet connection. It gathers vital data, including records of all calls processed through the PABX system, whether incoming or outgoing. The software is crafted for simplicity, allowing users to navigate reports organized in tree-like structures (boards) with summary data that can be double-clicked to reveal sub-reports or detailed call tables, thus minimizing the need for extensive data entry. It offers a total of 14 standard reports, alongside 63 visually appealing 2D and 3D bar chart reports, and features comprehensive database management options covering Users, Extensions, Departments, Phonebooks, CO-Lines, and Pricing. Additionally, the software supports both automatic and manual report printing, enforces multi-user password protection, includes inactivity detection that prompts a return to the login screen, and provides real-time PABX status updates, making it an essential tool for efficient call management in any organization.

Description

FCS Voice serves as a comprehensive platform that integrates session initiation protocol (SIP) and analog technology to facilitate both digital and voice messaging. This system empowers users to efficiently oversee voicemails and fax communications for guests during their check-in and check-out processes. With FCS Voice, timely and precise updates regarding room status are seamlessly achievable. Additionally, the platform is equipped with an auto attendant feature that routes incoming calls directly to designated extensions or departments without the need for operator assistance. Enhance your communication efficiency with FCS Voice, a robust system that is compatible with all leading property management systems (PMS) and private automatic branch exchange (PABX) systems available today. Users can conveniently manage guest voicemails and fax messaging, and FCS Voice also offers auto wake-up calls and checkout reminders tailored to individuals or groups in their preferred languages. The IVR functionality within FCS Voice further guarantees that room status updates are not only accurate but also delivered promptly.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$539
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MarwanSoft

Founded

1990

Country

Kuwait

Website

www.CppWebExpert.com

Vendor Details

Company Name

FCS Computer Systems

Founded

1982

Country

Singapore

Website

fcscs.com/more-solutions/

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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