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Description

By configuring this feature within your CFAST, you unlock a powerful and user-friendly tool at your disposal. This allows you to efficiently manage the connections between orders and incidents across various services. You can enter, track, resolve, and finalize all communications related to incidents while adhering to diverse standards. Additionally, it enables you to generate both manual and internal incidents as needed. Conduct tests to determine the most suitable services for your clients. Integrating your CFAST will help centralize your order management system effectively. The system interprets files and presents the information within a user-friendly interface. You will receive notifications from your CFAST regarding all essential details you need to be aware of. Moreover, this feature ensures that your incident management process is streamlined and organized, enhancing overall operational efficiency.

Description

Routee is an intelligent omnichannel communication platform. (CPaaS), Routee offers advanced Web and API automation for all industry sectors. Routee's services are powered by AMD Telecom's strong infrastructure. They enable businesses to optimize marketing and business processes. -SMS Marketing: Custom-made messages based upon customers' individual preferences -Email Marketing: personalized newsletters and email campaigns based upon audience behavioral data -Transactional email: automated emails to customers regarding important data about their transactions -Marketing Automation: Rich forms & customer data capture. Automate repetitive marketing tasks and track marketing campaigns. -Two factor authentication: A second layer of security that includes fallback via SMS, Voice, Viber, and Missed Call -Cloud IVR: Multilingual capabilities, including the ability to convert speech into text and text to human-sounding text -Push Notifications: personalized web and mobile push notifications based on segmentation.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BugHerd No 
Casa Systems No 
ClickFunnels No 
Discord No 
Drupal No 
HubSpot CRM No 
HubSpot Customer Platform No 
Insightly No 
Intercom No 
Joomla! No 
LinkedIn No 
Mattermost No 
Ontraport No 
Salesforce No 
Salesforce Marketing Cloud Account Engagement No 
Shopify No 
Sugar Sell No 
Wufoo No 
Zapier No 
Zoho CRM No 

Integrations

BugHerd Yes 
Casa Systems Yes 
ClickFunnels Yes 
Discord Yes 
Drupal Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Insightly Yes 
Intercom Yes 
Joomla! Yes 
LinkedIn Yes 
Mattermost Yes 
Ontraport Yes 
Salesforce Yes 
Salesforce Marketing Cloud Account Engagement Yes 
Shopify Yes 
Sugar Sell Yes 
Wufoo Yes 
Zapier Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$0.01 one-time fee
Free subscription then price based on usage
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Gestion Systèmes Télécom

Founded

2008

Country

France

Website

www.gestionsystemestelecom.fr/telecom-billing.html

Vendor Details

Company Name

AMD Telecom

Founded

2001

Country

Greece

Website

www.routee.net

Product Features

Billing and Provisioning

Billing & Invoicing Yes 
Carrier Access Billing Yes 
Contract Management No 
Customer Accounts Yes 
Customizable Billing Yes 
Flexible Rate Tables Yes 
Internet Yes 
Order Management No 
Post-Paid Systems Yes 
Pre-Paid Systems No 
Provisioning Yes 
Rating Yes 
Self Service Portal Yes 
Service Order System No 
VoIP Yes 

Product Features

Authentication

Biometric No 
Credential Management Yes 
Knowledge-Based Authentication Yes 
Mobile Authentication Yes 
Multifactor Authentication Yes 
Out-of-Band Authentication Yes 
Policy Management Yes 
Self Service Portal Yes 
Single Sign On Yes 
Social Sign On No 

Email Marketing

A/B Testing Yes 
Artificial Intelligence No 
Auto-Responders Yes 
CAN SPAM Compliance Yes 
Customer Surveys Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Event Triggered Email Yes 
Image Library No 
Landing Pages/Web Forms Yes 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management No 
Template Management Yes 
WYSIWYG Email Editor No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Marketing Automation

A/B Testing Yes 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content No 
Landing Pages / Web Forms No 
Lead Scoring Yes 
Sales Intelligence Yes 
Search Marketing No 
Segmentation Yes 
Social Marketing No 
Website Visitor Tracking Yes 

Push Notifications

A/B Testing Yes 
Analytics Yes 
Campaign Segmentation Yes 
Contextual Targeting Yes 
Device Targeting Yes 
Expiry Notifications Yes 
Geo Targeting Yes 
Mobile Notifications Yes 
Notification Scheduling Yes 
Visual Notifications Yes 
Web Notifications Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Transactional Email

A/B Testing Yes 
Contact Database Yes 
Dynamic Content No 
Email Monitoring Yes 
Mailing List Management Yes 
Reporting/Analytics Yes 
Spam Check Yes 
Template Management Yes 

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