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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CDG Elements is a cloud-based, open architecture OSS/BSS platform designed to enable service providers in broadband, data, utility, and interconnect services to build an ideal service ecosystem that fosters customer growth, enhances business intelligence, and implements AI/ML and automation technologies to boost operational efficiency and revenue. As a company that is owned and managed by operators, we are committed to transforming the telecommunications landscape by offering innovative, operator-centric open architecture OSS/BSS solutions that allow our clients to provide outstanding services to their users. Our platform supports a wide range of services, including voice, video, data, circuits, and interconnect options tailored for both retail and wholesale broadband providers and carriers. By leveraging our open architecture and operator-focused solutions, we create significant value for our clients, facilitating the development of an optimal service ecosystem aimed at expanding their customer base. Ultimately, our mission is to empower service providers to adapt and thrive in a rapidly evolving telecommunications environment.

Description

The emergence of hyper-connectivity and digital convergence is transforming the environment for both customers and businesses that offer communications and digital services tailored to modern lifestyles. Service providers are under mounting pressure to accelerate the launch of new offerings and consistently innovate while reducing costs to maintain their competitive edge in this rapidly evolving market. This challenge is prevalent across the entire industry, but it poses a particularly significant hurdle for smaller regional operators who, despite having a dedicated customer base, struggle with limited resources and face intensifying competition from larger Tier 1 players. To thrive, these providers must prioritize delivering superior customer experiences, which include real-time balance management and notifications, support for multi-channel ordering and customer service, as well as robust self-service options accessible via web and mobile devices. Ultimately, adapting to these demands is crucial for their survival and growth in an increasingly digital world.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3-GIS Yes 
Blue Planet Yes 
ETI Yes 
Elavon Yes 
Five9 Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
IQGeo Yes 
Intermedia Contact Center Yes 
MOBITV Yes 
NetSuite Yes 
Paymentus Yes 
Plume Yes 
Render Yes 
Salesforce Yes 
Samsara Yes 
Sitetracker Yes 
Twilio Yes 
VertiGIS Studio Yes 
Zoho CRM Yes 

Integrations

3-GIS No 
Blue Planet No 
ETI No 
Elavon No 
Five9 No 
HubSpot CRM No 
HubSpot Customer Platform No 
IQGeo No 
Intermedia Contact Center No 
MOBITV No 
NetSuite No 
Paymentus No 
Plume No 
Render No 
Salesforce No 
Samsara No 
Sitetracker No 
Twilio No 
VertiGIS Studio No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CDG Elements

Founded

1970

Country

United States

Website

cdg.us

Vendor Details

Company Name

Capgemini

Country

Switzerland

Website

www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/

Product Features

Billing and Provisioning

Billing & Invoicing No 
Carrier Access Billing No 
Contract Management No 
Customer Accounts No 
Customizable Billing No 
Flexible Rate Tables No 
Internet No 
Order Management No 
Post-Paid Systems No 
Pre-Paid Systems No 
Provisioning No 
Rating No 
Self Service Portal No 
Service Order System No 
VoIP No 

Product Features

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