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Description
Transform any passerby into a devoted customer with CCIChat, a complimentary live chat solution designed for websites. Bridge the divide between your site's visitors and your customer support team effectively. By equipping your sales staff with this remarkable tool, you can significantly increase the number of visitors who become customers. The CCIChat Agent Dashboard offers comprehensive insights into your website's visitors, while automation features proactively engage them, generating fresh leads with each interaction. Deliver real-time assistance to your site visitors and boost sales through our advanced messaging platform. Created for maximum efficiency, CCIChat provides rapid chat communication alongside intuitive visitor tracking tools, enhancing your operational productivity. Additionally, CCIChat supports various communication methods for the convenience of your visitors, including chat messaging, audio calls, video calls, and screen sharing, ensuring an enriching customer experience. With its robust capabilities, CCIChat not only helps in conversion but also fosters long-term relationships with clients.
Description
Smartsupp chat allows you to have a personal conversation and make your customers happy. This chat solution is used by 283,000 websites and webshops across Europe.
You can view detailed visitor information in our powerful web dashboard. Chat with customers anywhere you are using our mobile apps for Android and iOS. Use automatic messages to engage customers. Get detailed statistics to measure your customer service quality. Visitor recording gives you a better understanding about customer behavior.
Your customers are currently browsing your website. Register for a free account at www.smartsupp.com to start chatting with your customers today.
Key features
Chat box customizable
Customer satisfaction rating
Automated messages
Mobile apps
Shortcuts (canned answers)
Detailled statistics
Integrations with ecommerce platforms
Recording of visitors (session replay).
API Access
Has API
No
API Access
Has API
No
Integrations
CS-Cart Multi-Vendor
No
CS-Cart Store Builder
No
Google Analytics
No
Jimdo
No
Lightspeed Retail
No
Shopify
No
Squarespace
No
Unbounce
No
VersaCommerce
No
Weebly
No
Integrations
CS-Cart Multi-Vendor
Yes
CS-Cart Store Builder
Yes
Google Analytics
Yes
Jimdo
Yes
Lightspeed Retail
Yes
Shopify
Yes
Squarespace
Yes
Unbounce
Yes
VersaCommerce
Yes
Weebly
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.01/month/user
Packages:
FREE forever
STANDARD (10 EUR / month)
PRO (25 EUR / month)
FREE forever
STANDARD (10 EUR / month)
PRO (25 EUR / month)
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cyber Cast International
Founded
2002
Country
Panama
Website
www.ccichat.com
Vendor Details
Company Name
Smartsupp
Founded
2013
Country
Czech Republic
Website
www.smartsupp.com
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Web Analytics
Campaign Management
No
Conversion Tracking
No
Form Analytics
No
Goal Tracking
No
Keyword Tracking
No
Multiple Site Management
No
Pageview Tracking
No
Referral Source Tracking
No
Site Search Tracking
No
Time on Site Tracking
No
User Interaction Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes