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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In the current dynamic business landscape, characterized by swiftly changing technological advancements, our planning and consultancy services offer essential support to our clients. At TC&C, our mission is to enable clients to achieve tangible outcomes in a manner that is both effective and efficient. Identifying the optimal solution for a business challenge necessitates an open-minded approach and careful evaluation of the vast array of technology alternatives and delivery methods available. We leverage our extensive experience in deploying unified communication systems along with our deep technical expertise and innovative strategies to benefit our clients, whether we are assisting in technology solution delivery or offering customized, practical advice for unique challenges. Furthermore, TC&C enhances the solutions we provide by ensuring high-quality installation services, which allows customers to have confidence that their purchased applications are set up correctly and functioning as intended. This commitment to excellence not only helps in meeting immediate needs but also fosters long-term partnerships with our clients, ensuring their ongoing success.

Description

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

3CLogic
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Evolve IP
Five9
Genesys Cloud CX
MiContact Center Business
NiCE CXone Mpower
Salesforce
Sapling AI Writing Assistant
UJET
Vonage Business
Zendesk

Integrations

3CLogic
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Evolve IP
Five9
Genesys Cloud CX
MiContact Center Business
NiCE CXone Mpower
Salesforce
Sapling AI Writing Assistant
UJET
Vonage Business
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

TC&C

Founded

1992

Country

Hungary

Website

www.tcandc.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/workforce-engagement/

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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