Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In the current dynamic business landscape, characterized by swiftly changing technological advancements, our planning and consultancy services offer essential support to our clients. At TC&C, our mission is to enable clients to achieve tangible outcomes in a manner that is both effective and efficient. Identifying the optimal solution for a business challenge necessitates an open-minded approach and careful evaluation of the vast array of technology alternatives and delivery methods available. We leverage our extensive experience in deploying unified communication systems along with our deep technical expertise and innovative strategies to benefit our clients, whether we are assisting in technology solution delivery or offering customized, practical advice for unique challenges. Furthermore, TC&C enhances the solutions we provide by ensuring high-quality installation services, which allows customers to have confidence that their purchased applications are set up correctly and functioning as intended. This commitment to excellence not only helps in meeting immediate needs but also fosters long-term partnerships with our clients, ensuring their ongoing success.
Description
Contact/Call Centres are any website that has a high traffic, or organizations that need to assist online customers.
Integrated Customer Engagement (ICE), a software solution that enables businesses to meet the challenges of today's highly competitive market, is ideal. ICE integrates Chat, Email, Custom Application, Quality Assurance, and more. This allows for easy switching between different functions. ICE was designed to provide different solutions that are built on a single platform, but remain independent. ICE ensures greater Customer Engagement.
You can also deliver exceptional customer service using integrated AI-enabled Chatbot. This chatbot scales your support, sales and marketing goals through actionable analysis, seamless integration, auto distribution of chats and email integration to create an omnichannel customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook Messenger
No
X (Twitter)
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$45.00/month/user
ULTIMATE $65/month/user
ENTERPRISE, Get a Quote
ENTERPRISE, Get a Quote
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
TC&C
Founded
1992
Country
Hungary
Website
www.tcandc.com
Vendor Details
Company Name
Etech Global Services
Founded
2003
Country
United States
Website
www.etechgs.com
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
No
Screen Activity Recording
Yes
Video Call Recording
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes