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Average Ratings 1 Rating

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ease
features
design
support

Description

The digital shelf analytics and performance platform powered by AI is designed to assist brands and retailers in achieving success online by offering immediate insights, automation capabilities, and competitive benchmarking throughout the entire digital landscape. By consolidating data from over 1,000 websites and applications in various languages, it provides valuable analytics on factors such as pricing strategies, product availability, content excellence, promotional success, customer perceptions, search visibility, and essential performance metrics. The platform incorporates customizable automation and integrates seamlessly with PIM, DAM, and CRM systems to analyze price adjustments and discounts, project future pricing, compare products competitively, evaluate marketing materials—including banners and video advertisements—examine the quality of product images, and suggest content optimized for search engines. Additionally, it delivers timely notifications regarding stock shortages and price modifications, features a conversational AI assistant for data inquiries and summaries, and enables dynamic content creation along with keyword suggestions. By leveraging such comprehensive tools, brands and retailers can stay ahead in the competitive online marketplace.

Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Abhisi Help Desk No 
Chatra No 
Collect.chat No 
Continually No 
Crisp No 
Dashly No 
Facebook Messenger No 
Freshchat No 
Freshdesk No 
Gist No 
Gorgias No 
HelpCrunch No 
HubSpot CRM No 
HubSpot Customer Platform No 
Quriobot No 
Zendesk No 
Zoho Desk No 
tawk.to No 

Integrations

Abhisi Help Desk Yes 
Chatra Yes 
Collect.chat Yes 
Continually Yes 
Crisp Yes 
Dashly Yes 
Facebook Messenger Yes 
Freshchat Yes 
Freshdesk Yes 
Gist Yes 
Gorgias Yes 
HelpCrunch Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Quriobot Yes 
Zendesk Yes 
Zoho Desk Yes 
tawk.to Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

C5i

Founded

2001

Country

United States

Website

www.compete.ai/

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Product Features

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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