Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A traditional, all-encompassing CRM system is no longer adequate to meet the complexities of the modern market and the requirements of digital transformation efforts. Enter the next generation of industry-tailored AI CRM, which offers robust predictive insights designed to enhance the effectiveness of sales, marketing, and service across various sectors. These AI-driven insights, integrated into industry-specific workflows, empower your sales, marketing, and service teams to perform at their peak. By concentrating on high-value leads identified through specialized AI models, alongside the appropriate sales strategies and pricing, businesses can optimize their outreach efforts. Additionally, AI can help pinpoint customers who are at risk of churning and suggest strategies to retain them effectively. Unlike generic CRM and Customer Experience Management solutions that often take extensive time to implement and provide limited immediate economic returns, C3 AI CRM presents pre-built applications tailored to specific industries, complete with specialized object models, AI methodologies, workflows, and data connections to address your distinct business requirements. This tailored approach not only accelerates deployment but also enhances the potential for long-term success.

Description

Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Document Cloud
Adobe Experience Cloud
Amazon Web Services (AWS)
Azure Marketplace
Collate
Google Cloud Platform
HPE Consumption Analytics
Microsoft 365
Microsoft Azure
Salesforce

Integrations

Adobe Document Cloud
Adobe Experience Cloud
Amazon Web Services (AWS)
Azure Marketplace
Collate
Google Cloud Platform
HPE Consumption Analytics
Microsoft 365
Microsoft Azure
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$325 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

C3 AI

Country

United States

Website

c3.ai/products/c3-ai-crm/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/communications/cloud/

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Alternatives