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Description
This tool allows the organization to manage all service request, not just the IT department. The ability to link service requests allows for inter-department communication about a specific service request. Customer care takes care of all complaints and service requests from customers. Asset management encompasses all aspects of assets' lifecycle, including IT assets as well as other assets within the organization. Tasks and projects cover the task management of each employee as well as the management of projects. Forms allow the organization to conduct surveys or polls within its organization in order to make the right decision. Active directory authentication allows users to be integrated to the application. To be notified of every update within an organisation, you don't need to log in. Every important detail is displayed on the Notification screen.
Description
OneDirectory automatically syncs your employee data and generates a live org chart and searchable people directory. No manual imports, CSV uploads, or separate databases to maintain.
The org chart builds from your reporting structure and updates as your organisation changes. Profiles aggregate from existing employee data user attributes: name, role, department, location, manager, direct reports, and skills. Skills get indexed pages, making expertise searchable across the whole company.
. The application reads from your existing tenant, no new user accounts, no directory duplication. Licensing runs on company headcount, not per seat, so there's no billing overhead as employees join and leave.
Built for organisations with 250 to 50,000+ users. Handles complex reporting hierarchies, multi-division structures, and distributed teams. Search filters by department, location, and skill. Results render in a visual grid.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Microsoft Entra ID
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Integrations
Microsoft 365
Microsoft Entra ID
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$349 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
C-Desk
Founded
2007
Country
India
Website
www.cdesk.in
Vendor Details
Company Name
OneDirectory
Founded
2012
Country
South Africa
Website
www.onedirectory.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Employee Communication Tools
Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
