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Description
This tool allows the organization to manage all service request, not just the IT department. The ability to link service requests allows for inter-department communication about a specific service request. Customer care takes care of all complaints and service requests from customers. Asset management encompasses all aspects of assets' lifecycle, including IT assets as well as other assets within the organization. Tasks and projects cover the task management of each employee as well as the management of projects. Forms allow the organization to conduct surveys or polls within its organization in order to make the right decision. Active directory authentication allows users to be integrated to the application. To be notified of every update within an organisation, you don't need to log in. Every important detail is displayed on the Notification screen.
Description
InterForm simplifies the process of generating documents from your ERP system effortlessly. It is compatible with all ERP systems, allowing you to craft any design you envision using our intuitive drag-and-drop WYSIWYG editor. Serving as the pivotal output hub for your organization, InterForm enhances your output intelligence. You can configure the system to oversee key processes and establish your own criteria to ensure accurate outputs consistently. With InterForm, you receive alerts for all critical scenarios relevant to you or your team, ensuring nothing important is overlooked. For instance, any documents related to a new or significant customer require approval prior to dispatch, and invoices that exceed a designated amount must also receive a specific individual's approval. InterForm is tailored to fit the unique needs of your business rather than being limited to just your ERP. Furthermore, it can manage information from multiple ERPs or other applications simultaneously, providing everything you require within a single tool. Offering platform-independent output management, it operates seamlessly both on-premise and in the cloud, giving you flexibility in how you deploy it. This adaptability ensures that you can leverage InterForm's capabilities regardless of your existing infrastructure.
API Access
Has API
API Access
Has API
Integrations
ASC
IFS Cloud
Infor CRM
Microsoft Dynamics 365
Microsoft Outlook
ORDAT Foss
Oracle Cloud Infrastructure
Oxaion
SAP Cloud Platform
Integrations
ASC
IFS Cloud
Infor CRM
Microsoft Dynamics 365
Microsoft Outlook
ORDAT Foss
Oracle Cloud Infrastructure
Oxaion
SAP Cloud Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
C-Desk
Founded
2007
Country
India
Website
www.cdesk.in
Vendor Details
Company Name
InterForm
Country
Denmark
Website
interform400.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
