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Description

BytesView is a powerful machine learning and NLP-based text analytics tool. It can easily compile and analyze large amounts of text data from multiple sources. There are many text mining and analysis tools that can be used to extract valuable insights from unstructured texts. BytesView also offers API Services that allow you to train custom data analysis models using data specific to your company to improve accuracy and efficiency.

Description

The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Sheets Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Google Sheets No 
Zapier No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Algodom Media

Website

www.bytesview.com

Vendor Details

Company Name

Etuma

Founded

2011

Country

Finland

Website

www.etuma.com

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification No 
Text Analysis Yes 
Topic Clustering No 

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging No 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

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