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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Whether you're an entrepreneur, a student, an educator, a consultant, an engineer, or a healthcare professional, integrating Bx into your daily routine can enhance your productivity. With Bx at your disposal, you can execute your tasks more efficiently and effectively. It consists of interconnected components, known as modules, that operate harmoniously within a single ecosystem. These modules enable you to perform essential functions such as invoicing and project management with ease. We are continually expanding our offerings with new modules, which, while not all may be necessary at the outset, will always be available to assist you when needed. In contrast to our rivals who may be content with the status quo, we are committed to innovation. Bx is in a constant state of development, introducing fresh features on a weekly basis. As a valued Bx user, you have the opportunity to suggest new functionalities you’d like us to create or share your thoughts on potential improvements. Your feedback is invaluable to us, and we assure you that we are attentive to your needs and suggestions. This collaborative approach ensures that Bx evolves in a way that truly meets the demands of its users.

Description

i2x offers real-time conversation analytics and coaching, allowing you to harness your data to gain insights into what drives your team's success and keeps customers satisfied, all enhanced by artificial intelligence. By utilizing data-backed strategies, you can close more deals and share effective practices within your team. Furthermore, you can elevate customer satisfaction by scrutinizing conversations to refine both agents and scripts. The platform allows for the optimization of agent-customer interactions through A/B testing various approaches. With i2x, managers gain valuable visibility into customer interactions, empowering agents to conduct successful calls, thus ensuring customers receive exceptional service. Recognizing the challenges of frequently training agents, i2x acts as a resource to amplify the influence on your agents' learning processes, providing them with customized training even in your absence. Sales and customer service agents can gain a competitive edge by utilizing i2x to enhance their communication abilities, fostering continuous improvement in their interactions. In a fast-paced environment, this tool becomes essential for maintaining high performance and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

nShift Yes 

Integrations

nShift No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bx

Founded

2016

Country

United Kingdom

Website

usebx.com

Vendor Details

Company Name

i2x GmbH

Country

Germany

Website

i2x.ai/

Product Features

Billing and Invoicing

Billing Portal Yes 
Contact Database Yes 
Contingency Billing Yes 
Customer Portal No 
Customizable Invoices Yes 
Dunning Management Yes 
Hourly Billing Yes 
Invoice History No 
Mobile Payments Yes 
Multi-Currency Yes 
Online Invoicing Yes 
Online Payments Yes 
Payment Processing Yes 
Project Billing Yes 
Recurring/Subscription Billing Yes 
Service Ticket Billing No 
Tax Calculator Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics Yes 

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