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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.

Description

Consolidate all your social media platforms into a single dashboard starting at just $6 a month. By scheduling your posts in advance, you can maintain an active online presence while saving precious time. Utilizing our cutting-edge technology, you only need to dedicate 10-20 minutes each day for planning and scheduling. Additionally, you'll receive comprehensive reports on your performance, enabling you to assess your progress effectively. Family is paramount, which is why we aim to provide tools for a safe and prosperous life. Automate your interactions by using features that respond to comments, messages, and reactions without your direct involvement. Keep an eye on your competitors’ performance to see how you stack up against them. Expand your social media reach beyond your existing customer base to enhance your sales and visibility. With our service, you can effortlessly manage all your account activities automatically and publish posts across all platforms simultaneously, no matter where you are located. This streamlined approach empowers you to focus on what truly matters while maximizing your online impact.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
LinkedIn Yes 
X (Twitter) Yes 
YouTube Yes 
Facebook Messenger Yes 
Google Business Profile No 
Pinterest No 
WhatsApp Yes 

Integrations

Facebook Yes 
Instagram Yes 
LinkedIn Yes 
X (Twitter) Yes 
YouTube Yes 
Facebook Messenger No 
Google Business Profile Yes 
Pinterest Yes 
WhatsApp No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BuzzMonitor

Founded

2004

Country

Spain

Website

getbuzzmonitor.com/en/social-crm/

Vendor Details

Company Name

Sticky Posts

Country

Sweden

Website

stickyposts.net

Product Features

Social CRM

Calendar/Reminder System No 
Customer Support No 
Email Marketing No 
Lead Capture No 
Lead Nurturing No 
Live Chat No 
Marketing Automation Integration No 
Multi-Channel Social Integration No 
Social Media Monitoring No 
Task Management No 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Alternatives

Alternatives