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Average Ratings 0 Ratings
Description
Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.
Description
We actively track social media and various online platforms, interpreting the information we gather to safeguard you from potential threats. Our analysis encompasses not only digital content but also your specific requirements. Monitera partners with all businesses and organizations looking to establish a presence on social media. Our clientele ranges from prominent Turkish brands to digital agencies, public relations and advertising firms, research organizations, and call centers. Leveraging insights gained from these partnerships, we not only engage in online media monitoring and reporting but also play a crucial role in shaping brand strategies by introducing innovative products that anticipate future needs. We assist you in crafting effective digital communication strategies by assessing your brand's reputation in the online sphere. Additionally, we promptly detect data that may indicate a looming crisis for your brand and provide you with detailed situation and spread analyses. Our commitment is to ensure that you are always a step ahead in managing your online presence.
API Access
Has API
API Access
Has API
Integrations
Facebook
Instagram
X (Twitter)
YouTube
Facebook Messenger
LinkedIn
WhatsApp
Integrations
Facebook
Instagram
X (Twitter)
YouTube
Facebook Messenger
LinkedIn
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BuzzMonitor
Founded
2004
Country
Spain
Website
getbuzzmonitor.com/en/social-crm/
Vendor Details
Company Name
Monitera
Founded
2009
Country
Turkey
Website
www.monitera.com
Product Features
Social CRM
Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring