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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.

Description

Instasilo is an innovative tool that enables you to effectively handle your Instagram messaging. This platform provides a tagging system that helps you organize your conversations and manage leads seamlessly. Installation is straightforward; simply visit the Google Chrome store, find the Instasilo extension in your Chrome extensions tab, and select it to get started. Additionally, Instasilo offers the ability to craft personalized templates that cater specifically to various categories of tagged users, enhancing your communication strategy. You can also utilize the extension to dispatch mass messages to your tagged followers, streamlining your outreach efforts. Key features of Instasilo encompass the ability to create tailored tags, selectively add followers to these tags, develop unique message templates, send bulk messages using your templates, and implement randomized delays to avoid Instagram’s spam detection. With these functionalities, Instasilo not only simplifies your messaging process but also helps maintain a professional approach in your interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Instagram
Facebook
Facebook Messenger
LinkedIn
WhatsApp
X (Twitter)
YouTube

Integrations

Instagram
Facebook
Facebook Messenger
LinkedIn
WhatsApp
X (Twitter)
YouTube

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$7/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BuzzMonitor

Founded

2004

Country

Spain

Website

getbuzzmonitor.com/en/social-crm/

Vendor Details

Company Name

Symalite

Founded

2012

Website

symalite.com

Product Features

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Product Features

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Alternatives

Alternatives