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Average Ratings 0 Ratings

Total
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features
design
support

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Write a Review

Description

Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.

Description

Ferretly utilizes artificial intelligence (AI) to conduct social media background checks by examining posts and images through various behavioral categories. Our sophisticated machine learning and natural language processing techniques allow us to identify and flag posts that demonstrate certain behaviors. In mere seconds, Ferretly can sift through thousands of posts from an individual, providing a level of analysis that would take a human hours to achieve. The platform evaluates text and images from all types of posts, including originals, likes, replies, reposts, and comments, ensuring a comprehensive review. We also examine memes and unique image content based on specified keywords to enrich our analysis. Adhering to both FCRA and EEOC guidelines, Ferretly maintains compliance with federal and state regulations concerning social media privacy. In most instances, we can deliver a detailed social media background check report in less than 30 minutes, making it an efficient solution for thorough investigations. This rapid turnaround enables clients to make informed decisions without unnecessary delays.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
LinkedIn Yes 
X (Twitter) Yes 
Facebook Messenger Yes 
Reddit No 
TikTok No 
WhatsApp Yes 
YouTube Yes 

Integrations

Facebook Yes 
Instagram Yes 
LinkedIn Yes 
X (Twitter) Yes 
Facebook Messenger No 
Reddit Yes 
TikTok Yes 
WhatsApp No 
YouTube No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$15 one-time payment
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BuzzMonitor

Founded

2004

Country

Spain

Website

getbuzzmonitor.com/en/social-crm/

Vendor Details

Company Name

Ferretly

Founded

2019

Country

United States

Website

www.ferretly.com

Product Features

Social CRM

Calendar/Reminder System No 
Customer Support No 
Email Marketing No 
Lead Capture No 
Lead Nurturing No 
Live Chat No 
Marketing Automation Integration No 
Multi-Channel Social Integration No 
Social Media Monitoring No 
Task Management No 

Product Features

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

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