Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
By bringing Brooke onboard as your Digital Voice Assistant, you enhance customer satisfaction by directing frequently asked questions and service appointment scheduling to an intelligent assistant tailored to meet both customer preferences and dealership guidelines. While calls may still be directed to the service drive or specialized agents, issues like staffing shortages and high volumes of follow-up inquiries continue to create connectivity challenges for the Business Development Center (BDC). Brooke addresses these obstacles, streamlining the customer experience and ensuring a reliable interaction every time. Not only does she improve efficiency, but she also lowers operating costs by reducing average handling times, all while delivering the optimal experience on the first call. This innovative solution allows businesses to focus on more complex inquiries, knowing that routine tasks are being handled smoothly and effectively.
Description
Our voice assistant operates round the clock, eliminating the impact of operational hours, holidays, or employee illnesses on your call center's functionality. It answers calls promptly and is capable of managing hundreds of simultaneous conversations. While primarily designed to respond to closed questions, it can also address a variety of open inquiries, all guided by a customized call script tailored to your needs. This assistant efficiently handles routine calls, freeing your operators to concentrate on more complex issues. It adeptly identifies essential information during calls, such as the nature of the request and contract identifiers. Unaffected by emotions, this assistant can maintain the same level of professionalism whether managing one call or a thousand. It integrates seamlessly with CRM systems and telephone networks, providing a fully automated solution for both incoming and outgoing communications. The voice assistant is always available to assist your clients, significantly easing the burden on your call center, and excels in understanding spoken requests while exhibiting complete resilience to stress. With such capabilities, your operational efficiency is bound to reach new heights.
API Access
Has API
API Access
Has API
Integrations
ERA-IGNITE
Google Cloud Platform
Identifix
Phonexia Speech Platform
Xtime
Integrations
ERA-IGNITE
Google Cloud Platform
Identifix
Phonexia Speech Platform
Xtime
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Brooke.ai
Website
www.brooke.ai/
Vendor Details
Company Name
Vocalls
Country
Poland
Website
vocalls.cz/en
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration