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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Improving business outcomes involves making it easier to spot and address high-priority incidents. The WatchTower Platform serves as a comprehensive observability tool that streamlines incident resolution specifically within mainframe environments by effectively integrating and correlating events, data flows, and metrics across various IT silos. It provides a cohesive and intuitive interface for operations teams, allowing them to optimize their workflows. Leveraging established AIOps solutions, WatchTower is adept at detecting potential problems at an early stage, which aids in proactive mitigation. Additionally, it utilizes OpenTelemetry to transmit mainframe data and insights to observability tools, allowing enterprise SREs to pinpoint bottlenecks and improve operational effectiveness. By enhancing alerts with relevant context, WatchTower eliminates the necessity for logging into multiple tools to gather essential information. Its workflows expedite the processes of problem identification, investigation, and incident resolution, while also simplifying the handover and escalation of issues. With such capabilities, WatchTower not only enhances incident management but also empowers teams to proactively maintain high service availability.

Description

HCL IntelliOps Event Management forms part of the Intelligent Full Stack Observability under HCLSoftware Intelligent Operation ecosystem. It is a cutting-edge AI-powered IT Event Management product that empowers organizations with leading capabilities, such as real-time topology based alert correlation, ML based alert correlation and noise reduction. The product integrates seamlessly with an organization's current element monitoring and ITSM software, allowing for efficient and quick resolution.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon CloudWatch No 
Apache Kafka No 
Azure Monitor No 
Datadog No 
Dynatrace No 
Google Cloud Platform No 
Grafana Cloud No 
HCL BigFix AEX No 
HCL BigFix Service Management No 
HCL iObserve No 
LogicMonitor No 
Microsoft System Center Operations Manager (SCOM) No 
New Relic No 
RabbitMQ No 
SYSVIEW Performance Management Yes 
ScienceLogic No 
ServiceNow No 
Splunk AppDynamics No 
Sumo Logic No 
Zabbix No 

Integrations

Amazon CloudWatch Yes 
Apache Kafka Yes 
Azure Monitor Yes 
Datadog Yes 
Dynatrace Yes 
Google Cloud Platform Yes 
Grafana Cloud Yes 
HCL BigFix AEX Yes 
HCL BigFix Service Management Yes 
HCL iObserve Yes 
LogicMonitor Yes 
Microsoft System Center Operations Manager (SCOM) Yes 
New Relic Yes 
RabbitMQ Yes 
SYSVIEW Performance Management No 
ScienceLogic Yes 
ServiceNow Yes 
Splunk AppDynamics Yes 
Sumo Logic Yes 
Zabbix Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Broadcom

Country

United States

Website

www.broadcom.com/products/mainframe/watchtower-observability

Vendor Details

Company Name

HCLSoftware

Website

www.hcl-software.com

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management No 
Ticket Management Yes 

Alternatives

Alternatives

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