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Description
Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.
Description
Ringflow stands at the forefront of innovation in cloud contact centers, showcasing its advanced AI-driven functionalities and sturdy framework. This platform redefines customer engagement through effortless interactions across various channels. By adopting Ringflow's groundbreaking features and exceptional efficiency, businesses can enhance their omnichannel experience significantly. Keep your organization competitive with Ringflow's advanced cloud contact center, which enables companies to utilize the most up-to-date technologies and transform their customer service approach. Step into the next generation of contact centers with Ringflow, a place where ingenuity and superior quality meet. The future of customer interaction is not just bright; it's brilliantly facilitated by Ringflow’s commitment to excellence.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Ajoxi
Amazon EC2
Amazon Web Services (AWS)
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Integrations
Ajoxi
Amazon EC2
Amazon Web Services (AWS)
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$12 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bright Pattern
Founded
2010
Country
United States
Website
www.brightpattern.com
Vendor Details
Company Name
Ringflow
Founded
2015
Website
www.ringflow.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management