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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

Description

BrightPay is a payroll management software that makes it easy to manage payroll. The payroll software is easy to use and can be used on any computer with Microsoft Windows. BrightPay is an award-winning software and was crowned WINNER of Payroll Software of the Year 2021, 2019 and 2018. BrightPay is revenue compliant and offers full PAYE Modernization functionality. All BrightPay licenses include free phone support and email support. BrightPay's 60-day trial is a great way to test out BrightPay without any commitment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AccountsIQ
Amazon EC2
Amazon Web Services (AWS)
BrightBooks
CallFinder
Facebook
Google Analytics
Google Calendar
Ivanti Neurons
Microsoft Dynamics 365 Business Central
Modulr
QuickBooks Online
Sage Accounting
Salesforce
Salesforce Agentforce Service
ServiceNow
X (Twitter)
Xero
Zendesk
Zoho CRM

Integrations

AccountsIQ
Amazon EC2
Amazon Web Services (AWS)
BrightBooks
CallFinder
Facebook
Google Analytics
Google Calendar
Ivanti Neurons
Microsoft Dynamics 365 Business Central
Modulr
QuickBooks Online
Sage Accounting
Salesforce
Salesforce Agentforce Service
ServiceNow
X (Twitter)
Xero
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€159 + VAT
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bright Pattern

Founded

2010

Country

United States

Website

www.brightpattern.com

Vendor Details

Company Name

BrightPay Ireland

Country

Ireland

Website

www.brightpay.ie

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Product Features

Payroll

401(k) Tracking
Attendance Management
Benefits Management
Check Printing
Compensation Management
Deductions Management
Direct Deposit
Multi-Country
Multi-State
Reporting/Analytics
Self Service Portal
Tax Compliance
Vacation / Leave Tracking
W-2 and 1099 Preparation
Wage Garnishment

Alternatives

Alternatives

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