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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

Description

Experience a premium VPN service at no cost to you, funded by reputable companies. Many large organizations conducting online research often face obstacles and misinformation, preventing them from experiencing the internet like an average user. To address this, Bright Data, the parent company of Bright VPN, gathers publicly available information from the web on behalf of these organizations and covers the expenses of your VPN service. In return, you permit Bright Data to utilize your IP address for web access. Bright Data employs a rigorous manual screening process to approve each company, ensuring that only trustworthy and qualified entities are allowed to request public data collection through your device. Furthermore, Bright Data continuously monitors traffic in real-time to guarantee compliance with all established guidelines, maintaining a secure and responsible operation. This ensures a reliable service that benefits both users and companies alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon EC2 Yes 
Amazon Web Services (AWS) Yes 
CallFinder Yes 
Facebook Yes 
Gmail Yes 
Google Analytics Yes 
Google Calendar Yes 
Google Chrome No 
IBM Watson Yes 
Ivanti Neurons Yes 
Microsoft Dynamics 365 Business Central Yes 
Microsoft Edge No 
Mozilla Firefox No 
Opera No 
Salesforce Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
X (Twitter) Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Amazon EC2 No 
Amazon Web Services (AWS) No 
CallFinder No 
Facebook No 
Gmail No 
Google Analytics No 
Google Calendar No 
Google Chrome Yes 
IBM Watson No 
Ivanti Neurons No 
Microsoft Dynamics 365 Business Central No 
Microsoft Edge Yes 
Mozilla Firefox Yes 
Opera Yes 
Salesforce No 
Salesforce Agentforce Service No 
ServiceNow No 
X (Twitter) No 
Zendesk No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bright Pattern

Founded

2010

Country

United States

Website

www.brightpattern.com

Vendor Details

Company Name

Bright Data

Country

Israel

Website

brightvpn.com

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Product Features

VPN

Anonymous Browsing No 
DNS Leak Protection No 
For Digital Security No 
For Financial Security No 
For Gaming No 
For Streaming No 
Kill Switch No 
Multi-Language No 
Multi-Protocol No 
Peer-to-Peer No 
Policy Management No 
Remote Access No 
Web Inspection No 
White Label No 

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